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Operations Support Specialist - USCIS DMOS
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Job Description
- Req#: 1507
Employer Industry: Information Technology and Consulting for Government Services
Why consider this job opportunity:
- Competitive benefits including Health, Dental, and Vision coverage
- 401(k) plan with employer contributions
- Tuition reimbursement for ongoing education
- 3 weeks of Paid Time Off and 11 Paid Federal Holidays
- Opportunities to work in a challenging and rewarding professional environment
- Flexibility of remote work
What to Expect (Job Responsibilities):
- Analyze data processing problems and implement improvements to computer systems
- Review user requirements and procedures to enhance existing systems
- Support operational management and liaise with clients to meet requirements
- Optimize operational processes and ensure timely deliverables
- Track and report on operational performance while maintaining standard operating procedures (SOP)
What is Required (Qualifications):
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field; relevant experience may substitute for degree
- 3-5+ years of operational support or analysis experience
- Ability to obtain DHS Suitability/Public Trust clearance
- Experience with data analysis and problem-solving in a technical environment
- Proficiency in MS Office products, including Excel and Word
How to Stand Out (Preferred Qualifications):
- Prior experience supporting DHS or USCIS
- Familiarity with the Electronic Immigration System (ELIS), Global, or Benefits Hub (B-Hub)
- Experience with Confluence and Jira software
#InformationTechnology #GovernmentServices #RemoteWork #CareerOpportunity #OperationalSupport
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