• Job Description

  Req#: A3294-PA-NHC-0326?language=en&page=596&sort=publicationDateDesc

  Job summary

  Please note - this vacancy may close early if sufficient applications are received

  Hours of availability - Full & Part time hours available

  Monday - Friday 07.00-18.30 (We ask for availability during these core hours).

  We have an exciting opportunity for new Patient Advisor to join our forward thinking, supportive, family friendly training practice. You will have strong organisational skills and be a positive and confident communicator with proven coordination experience and skills.

  Previous experience in the NHS in a similar role is not required, however a strong background in customer service would be an advantage.

  Main duties of the job

  • You will work across a number of different areas, which provides variety to the day and offer opportunities for development. For example, you could:
  • Be the first line of support on telephones (or web based enquiries via our WhatsApp service) to book appointments and signposting queries. You will employ a variety of questioning techniques to develop a full picture of their needs, and provide clear and concise information to patients, as well as helping them feel at ease.
  • Provide reception cover, booking in patients, providing patients with information and forms as required.
  • Work on administrative tasks, such as sending out patient invites to specialist clinics, filing notes and updating medical records as tasked by clinicians

  About us

  You will be joining a supportive and inspiring team at Newport Health Centre, with a core principle to provide the very best patient care we can. We offer a professional and caring environment where you'll be provided with full training and on going support and mentoring.

  Newport Health Centre supports 24,800 patients on the Isle of Wight and have a diverse multi-disciplinary team which includes GP Partners, Advanced Nurse Practitioners, MSK Practitioners, Mental Health Practitioners, Practice Nurses, HCAs, Health and Wellbeing Coach, Care Coordinators, Social Prescribers and many more vital roles to support our community. We are also an active member of the Central and West Primary Care Network (PCN).

  Newport Health Centre currently provides services across 2 sites; this role will be based between Dower House Surgery, Pyle Street, Newport and Carisbrooke health Centre, Carisbrooke High Street, Newport.

  Details

  Date posted

  12 March 2026

  Pay scheme

  Other

  Salary

  £12.29 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3294-PA-NHC-0326

  Job locations

  22 Carisbrooke High Street

  Newport

  Isle of Wight

  PO30 1NR

  
  

  Job description

  Job responsibilities

  Communication

  • To deal with face-to-face, e-mail and telephone enquiries, re-directing to others as appropriate, and recording and prioritising messages.
  • Provide and receive confidential and complex information from a range of sources, and escalating as required.
  • To identify and use the most effective means of communication, appropriate to the situation and individuals involved.
  • To manage own behaviour in a positive manner to maintain effective working relationships
  • To always behave professionally and uphold the reputation of the Practice
  • To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.

  Analysis and Judgement

  • To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept.
  • To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults
  • Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.

  Patient and Client Care

  • Contact with patients, assisting where needed and appropriate

  Service and Policy Development

  • To be aware of relevant Practice related policies/procedures relevant to the post.

  Information System use and management

  • Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.

  Job description

  Job responsibilities

  Communication

  • To deal with face-to-face, e-mail and telephone enquiries, re-directing to others as appropriate, and recording and prioritising messages.
  • Provide and receive confidential and complex information from a range of sources, and escalating as required.
  • To identify and use the most effective means of communication, appropriate to the situation and individuals involved.
  • To manage own behaviour in a positive manner to maintain effective working relationships
  • To always behave professionally and uphold the reputation of the Practice
  • To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.

  Analysis and Judgement

  • To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept.
  • To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults
  • Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.

  Patient and Client Care

  • Contact with patients, assisting where needed and appropriate

  Service and Policy Development

  • To be aware of relevant Practice related policies/procedures relevant to the post.

  Information System use and management

  • Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.

  Person Specification

  Qualifications

  Essential

  • Maths and English GCSE or equivalent experience

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of working in a health care or business setting
  • Working knowledge of microsoft IT systems

  Skills

  Essential

  • Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
  • Strong IT skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Excellent attention to detail

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Other requirements

  Essential

  • Disclosure Barring Service (DBS) check
  • Willingness to travel to other sites
  • Flexibility to work outside of core office hours
  • Maintains confidentiality at all times

  Person Specification

  Qualifications

  Essential

  • Maths and English GCSE or equivalent experience

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of working in a health care or business setting
  • Working knowledge of microsoft IT systems

  Skills

  Essential

  • Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
  • Strong IT skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Excellent attention to detail

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Other requirements

  Essential

  • Disclosure Barring Service (DBS) check
  • Willingness to travel to other sites
  • Flexibility to work outside of core office hours
  • Maintains confidentiality at all times

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Newport Health Centre

  Address

  22 Carisbrooke High Street

  Newport

  Isle of Wight

  PO30 1NR

  
  

  Employer's website

  https://newporthealthcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Newport Health Centre

  Address

  22 Carisbrooke High Street

  Newport

  Isle of Wight

  PO30 1NR

  
  

  Employer's website

  https://newporthealthcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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