argenx
Patient Engagment Operations Manager
This job is now closed
Job Description
- Req#: REQ-1785
- In collaboration with Patient Support Program, Patient Marketing, and Market access (stakeholders), identify unaddressed business needs and any pain points experienced by the teams
- Convert the business needs and pain points into user and functional requirements that can be addressed
- Lead prioritization of requirements with stakeholders and align on a timeline for resolution
- Collaborate with stakeholders to create update and maintain business process flow documentation for current state and future state
- Using expert knowledge of business process, develop and maintain test scripts and test cases to facilitate user acceptance testing
- As the business process expert, act as the liaison between stakeholders and technical team, to clarify requirements
- As the business process expert, provide input into the technical design of solutions
- Act as point of escalation for incidents and requests from stakeholders and follow up with vendor partners working on issue resolution
- Support stakeholder training on new features and functionality
- Provide input into the development of a patient-centric roadmap of business capabilities, processes and technology solutions needed to support the strategy and mission of the Patient Support Program
- Lead implementation of system changes and other projects in accordance with internal SOPs
- Regularly communicate status and progress of changes and issues to stakeholders
- Maintain an overall understanding of industry landscape to ensure that we are deploying best-practice solutions
- Minimum of 5+ years working either in a biopharmaceutical company or a consulting organization with focus on the life sciences sector
- Minimum 3 to 5 years working in a business analyst role supporting the patient services business function required
- Experience creating and maintaining user and functional requirements documents is required
- Experience creating and maintaining business process flow diagrams (MS Visio) is required
- Experience in patient services case management systems like Salesforce Health Cloud is required.
- Experience with Komodo Care Coordinator (Formerly Patient Journey Navigator) preferred
- Experience as a change management practitioner preferred
- Ability to lead small to medium size projects preferred
- Ability to develop strong relationships with key stakeholders required
- Understanding of the industry landscape and global regulatory requirements (e.g. GxP, HIPAA. GDPR, etc.)
For the expansion of our Business Information Systems (BIS) team, argenx is looking for a Patient Engagement Operations Manager.
The Patient Engagement Operations Manager is a key member of the BIS Commercial team and will provide business process expertise and operational excellence for Patient Engagement Team.
Roles and Responsibilities:
Education, Experience and Qualifications:
#LI-Hybrid
About the company
We’re a global immunology company using co-creation to develop potential therapies for people with severe autoimmune diseases and cancer.
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