Description

JOB SCOPE:

This role provides administrative, reception, and coordination support to facilitate the effective operation of the office within an ACT Team.

ESSENTIAL FUNCTIONS:

• Data entry, answering phones and relaying accurate messages.
• Maintains upkeep of daily and monthly clinical white boards with necessary and updated information for visits, medications, hospitalizations, etc.
• Works closely with the Team Leader to submit monthly billing, updating daily contact sheets, tracking Medicaid enrollment.
• Assists with conducting diligent searches for missing clients.
• Assists with conducting health insurance eligibility checks and ensuring accurate updated information is entered in the electronic medical record and on billing spreadsheet and providing team with information about consumer’s status with Medicaid Managed Care Organizations (MCOs), spend-downs, and inactive health insurance status.
• Support Team Leader, staff and psychiatrist in communication with Managed Care Organizations, ensuring documentation is faxed and transmitted to MCOs to authorize services and medications.
• Manage service dollar petty cash account in accordance with PCMH policy and procedures for distribution and reconciliation Metrocards, cash and gift cards for consumer purchases.
• Manages staff petty cash and Metrocard distribution.
• Submits electronic check requests for the program.
• Maintains ACT Team vehicle log.

Qualifications

KNOWLEDGE AND SKILLS:

• Effective customer services skills
• Candidates must be comfortable having contact with consumers that come into the office.
• Organized with strong attention to detail.
• Ability to effectively manage time.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required, Associates Degree or college level courses preferred.
• Experience in a mental health or social service setting preferred.
• Knowledge and experience of electronic health records (specifically AWARDS by Footholds) preferred.