Zocdoc
Provider Experience Specialist (Cleveland)
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Job Description
- Req#: 7316163
Employer Industry: Digital Health Marketplace
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Flexible work environment that supports work-life balance
- Comprehensive health benefits, including medical, dental, and vision
- 401(k) with employer-funded match to help secure your financial future
- Opportunities for professional growth, including sabbatical leave after 5 years of service
- Great Place to Work Certified, emphasizing a positive workplace culture
What to Expect (Job Responsibilities):
- Provide exceptional customer service experiences to healthcare provider partners through calls, emails, and chat
- Proactively upsell features and streamline interactions to enhance provider experience
- Act as the voice of the employer, resolving issues promptly and effectively
- Develop a deep understanding of the employer's platform and services to inspire engagement among users
- Maintain accurate records of all interactions to uphold the commitment to making healthcare easy
What is Required (Qualifications):
- Excellent communication and interpersonal skills, both verbal and written
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting the employer's mission
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare or technology-related customer service role
- Background in upselling or promoting services effectively
- Familiarity with digital health platforms or healthcare systems
- Ability to thrive in a highly collaborative team environment
- Passion for improving patient experiences and outcomes
#DigitalHealth #CustomerService #HealthcareMarketplace #CareerGrowth #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Zocdoc is a New York City-based company offering an online service that allows people to find and book in-person or telemedicine appointments for medical or dental care.
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