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Quality Support Analyst
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Job Description
- Req#: 26-00112
Employer Industry: Healthcare Consulting
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement with quarterly travel to the corporate office
- Collaborative work environment that values high-quality service delivery
- Chance to make a positive impact on operational efficiency and client satisfaction
- Engaging projects that require analytical skills and problem-solving abilities
What to Expect (Job Responsibilities):
- Serve as a subject matter expert for quality and service delivery support
- Triage and resolve client inquiries through detailed research and analysis
- Pull, analyze, and interpret claims data to support issue resolution and reporting
- Prepare monthly, quarterly, and ad hoc reports for assigned clients
- Collaborate with service delivery and cross-functional teams to ensure exceptional client support
What is Required (Qualifications):
- Minimum of 3 years of experience in healthcare, such as claims processing, coding, customer service, or account management
- Experience working within a health plan or healthcare services organization
- Strong analytical and problem-solving skills
- Advanced proficiency in Microsoft Office, especially Excel
- Excellent written and verbal communication skills with strong attention to detail
How to Stand Out (Preferred Qualifications):
- Experience with reporting and data analysis tools
- Familiarity with JIRA or similar tracking systems
- Certification or experience in medical billing and coding
- Knowledge of laboratory coding, reimbursement, compliance, and regulatory requirements
#HealthcareConsulting #QualitySupport #RemoteWork #DataAnalysis #CareerGrowth
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