• Job Description

  Req#: R71986

  By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

  Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

  Certified as a Great Place to Work®

  Fortune Best Workplaces in Financial Services & Insurance

  Reconciliation Officer

  Job Location: Cardiff, United Kingdom

  Job Type: Permanent

  Remuneration: Competitive salary taking into account skills, experience, and qualifications

  We have a fantastic opportunity for a Reconciliation Officer in our Cardiff office on a hybrid basis.

  The Reconciliation Officer role focuses on safeguarding funds held in trust for insurer and corporate clients, with careful reconciliation of bank accounts against underlying ledgers to ensure financial information is accurate and clearly presented. Daily work involves close collaboration with internal teams, clients, and CRM colleagues to maintain steady communication and dependable service.

  Strong analytical skills support the verification of accounts and operating data, with discrepancies investigated and resolved promptly to protect client money and uphold financial controls. Regular interaction with other departments helps maintain smooth information flow and ensures client needs are consistently met.

  Audit activity includes preparing documentation, supporting the audit process, and contributing to post audit reviews. A commitment to continuous improvement is key, identifying opportunities to refine processes and enhance financial operations. Additional duties may be allocated at the manager’s discretion, calling for a calm, methodical approach.

  Many colleagues benefit from hybrid working, and this role includes a minimum of two days per week in the Cardiff office. Time in the office offers bright, open spaces, good areas for collaboration and dedicated workstations, helping you stay connected with colleagues and maintain a positive work/life balance.

  This is perfect for someone who enjoys structured financial work, values accuracy, and takes pride in delivering reliable results for clients.

  The skills you will have when you apply:

  • Protecting Client Funds – You understand why client money must be kept safe and take that responsibility seriously.

  • Accuracy and Attention to Detail – You work carefully with data, spot errors quickly, and ensure reconciliations are correct.

  • Problem ‑ Solving and Improvement – You enjoy finding practical solutions, fixing issues, and helping to prevent them happening again.

  • Accountability and Time Management – You take ownership of your work, manage deadlines well, and handle several tasks at once.

  • Technical and Team Skills – You use Excel confidently, communicate well with others, and handle confidential information with care.

  • Flexibility and Development – You are willing to support colleagues, take on extra tasks, and any bookkeeping or ATT qualification is a bonus.

  What we’ll give you for this role:

  Remuneration & more

  • Competitive salary taking into account skills, experience and qualifications

  • A Self Invested Personal Pension Scheme (SIPP)

  • Holiday allowance of 25 days plus bank holidays

  • Hybrid working from our office and your home

  Health & support

  • Private healthcare plan (including pre-existing conditions)

  • Life assurance

  • Employee assistance programme for employee wellbeing

  • Group Income Protection

  Other benefits

  • Voluntary benefits – green car scheme, annual medical assessment, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

  • Discounts on various products and services

  This isn't just a position, it's a pivotal role in shaping our industry

  At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

  Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

  Next steps for you:

  Think we'd be a great match? Apply now – we want to hear from you.

  As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

  After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

  #LI-HYBRID

  Sedgwick is an Equal Opportunity Employer.

  The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

• About the company

  Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivit...

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