Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Competitive base pay with potential variable bonuses and contest incentives
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Comprehensive medical, dental, and vision coverage after 90 days of employment
- Opportunities for career growth and internal promotions within the organization
- Fun, engaging work environment that fosters team collaboration
- Paid training provided to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade customer services
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Familiarity with Windows operating systems
- Strong aptitude for conflict resolution and negotiation skills
- Ability to thrive in a fast-paced environment with frequent changes
- Previous experience in a remote work setting

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