Sydney Call Centre
Remote Call Center Representative Job Openings (Full-Time)
5 days agoWhat's your preference?
Job Description
- Req#: 30078
Employer Industry: Business Process Outsourcing
Why consider this job opportunity:
- Competitive base pay with potential variable bonuses and contest incentives
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Comprehensive medical, dental, and vision coverage after 90 days of employment
- Opportunities for career growth and internal promotions within the organization
- Fun, engaging work environment that fosters team collaboration
- Paid training provided to help you develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade customer services
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Familiarity with Windows operating systems
- Strong aptitude for conflict resolution and negotiation skills
- Ability to thrive in a fast-paced environment with frequent changes
- Previous experience in a remote work setting
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing company located in Sydney Nova Scotia, Canada.
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