Inktel Contact Center
Remote Customer Care Specialist (W2)
4 days agoWhat's your preference?
Job Description
- Req#: REMOT002199
Employer Industry: Customer Service
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Supportive and collaborative work culture
- Chance to make a positive impact on client experience
- Engage with a diverse range of clients and their customers
What to Expect (Job Responsibilities):
- Provide client support via chat and email, addressing inquiries and troubleshooting issues
- Communicate proactively and professionally with customers across multiple channels, including phone, chat, and email
- Assist clients with account inquiries, service questions, programs/promotions, and technical issues
- Transition between communication channels as needed to enhance customer experience
- Foster relationships with clients, colleagues, and non-profit partners
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone, chat, and email communication skills
- Ability to troubleshoot and provide solutions to client issues
- Strong customer service orientation and interpersonal skills
- Experience in a customer service role preferred
How to Stand Out (Preferred Qualifications):
- Previous experience in a remote customer service position
- Familiarity with technical support processes and tools
- Ability to engage with clients in a proactive manner
- Experience working with diverse client groups
- Knowledge of service programs and promotions
#CustomerService #RemoteWork #CareerOpportunity #ClientSupport #CustomerExperience
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Inktel provides customer service support solutions in the form of online chat, social media, U.S.-based call centers & email response enabling our clients to increase market share, improve operational efficiency, and decrease operational cost.
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