California Jobs
Remote Customer Support Specialist - Choose your Schedule
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Job Description
- Req#: 34343405617
Employer Industry: Tax Preparation Services
Why consider this job opportunity:
- Hourly pay of $18.50, with the potential to earn an additional $5/hr from April 9-15 for all hours worked
- $405 Certification bonus for participating in the TurboTax Product Expert certification
- Flexible work-from-home schedule available anytime between 8 AM EST and 12 AM midnight EST, Monday to Sunday
- Minimum of 25 hours per week required, with the option to work additional hours
- Continuous support from Subject Matter Experts during live calls
- Opportunity to assist customers and enhance their experience with TurboTax products
What to Expect (Job Responsibilities):
- Provide assistance to TurboTax customers by answering questions related to TurboTax products and tax return software
- Guide customers through downloading, logging in, and basic navigation of the software
- Help with importing documents, printing, filing, and answering basic tax questions
- Collaborate with Subject Matter Experts and Marketplace Performance Specialists for enhanced customer support
- Maintain a high level of service by understanding customer needs and providing effective solutions
What is Required (Qualifications):
- No specific accounting background required; enthusiasm for learning and helping customers is essential
- Strong communication skills to articulate solutions clearly and empathetically
- Ability to understand and empathize with customers' needs while delivering excellent service
- Minimum commitment of 25 hours per week
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a similar role
- Familiarity with tax preparation software or related technologies
- Ability to work independently and manage time effectively
- Eagerness to learn and adapt to new challenges
#TaxPreparation #CustomerService #RemoteWork #FlexibleSchedule #CareerGrowth
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