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Remote Monitoring Specialist for an Orthodontic Technology Company in the US (Home Based Full Time)
7 days agoWhat's your preference?
Job Description
- Req#: 147741000078061025
Job Description
Daily Tasks:
• Monitor Patient Scans: Review incoming scans for accuracy and completeness.
• Communicate with Offices and Patients: Respond to messages and inquiries from orthodontic offices and patients.
• Troubleshoot Technical Issues: Resolve any problems with the dashboard or scanning process.
• Provide Patient Support: Assist patients with questions about the remote monitoring process and scanning procedures.
• Maintain Data Integrity: Ensure patient information is accurately recorded and up-to-date.
• Collaborate with Team: Work closely with other Monitoring Specialists to ensure smooth operations.
• Follow Protocols: Adhere to established procedures and compliance standards.
• Improve Processes: Suggest and implement workflow improvements for better efficiency.
• Provide Feedback: Share insights with leadership on system usability and patient experiences.
The following shifts are available for assignment:
• Monday to Friday, 5:00am - 2:00pm CST
• Monday to Wednesday or Saturday to Sunday, 5:00am - 2:00pm CST
• Monday to Friday, 10:00am - 7:00pm CST
• Monday to Wednesday or Saturday to Sunday, 10:00am - 7:00pm CST
• Monday to Friday, 8:00pm - 5:00am CST
• Monday to Wednesday or Saturday to Sunday, 8:00pm - 5:00am CST
• Monday to Friday, 7:00pm - 4:00am CST
• Monday to Wednesday or Saturday to Sunday, 7:00pm - 4:00am CST
Skill Set
• This role is open to Filipino citizens residing in the Philippines only. • Strong attention to detail • Ability to execute work with high quality and accuracy • Problem-solving and critical thinking skills • Excellent communication skills in English, both written and verbal • Adaptability and able to handle changing situations • Team player with a customer-focused mindset • Effective time management skills • Ability to multitask efficiently • Experience working remotely • Previous experience in a customer service or support roleAbout the company
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