PenFed Credit Union
Senior Technical Writer/Conversation Designer
This job is now closed
Job Description
- Req#: 10282
Employer Industry: Financial Services
Why Consider this Job Opportunity:
- Salary up to $110,270
- Opportunity for career advancement and growth within the organization
- Annual Balanced Scorecard bonus and Pay for Performance bonus eligibility
- Work remotely from anywhere in the United States
- Lucrative benefits package including medical, dental, and vision plans
- Supportive and inclusive work environment
What to Expect (Job Responsibilities):
- Research, author, edit, and maintain complex system documentation, industry topics, processes, regulations, and internal policy
- Design, develop, and implement updates to chatbot and Generative AI services
- Perform independent testing and analysis of processes to create effective documentation
- Coordinate and refine development requirements with stakeholders for successful project delivery
- Edit content in a Knowledge-Centered Service (KCS) model for adherence to technical writing standards
What is Required (Qualifications):
- Bachelor's Degree in a related field required
- Minimum of eight (8) years of technical writing and editing experience required
- Minimum of two (2) years of experience with Natural Language Processing (NLP) required
- Advanced knowledge of technical writing and editing best practices required
- Strong oral and written communication skills
How to Stand Out (Preferred Qualifications):
- Minimum of two (2) years of experience in financial services
- Experience with Salesforce
- Salesforce Administrator certification preferred
#FinancialServices #RemoteWork #CareerGrowth #LucrativeBenefits #TechnicalWriting
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Pentagon Federal Credit Union, widely known by its abbreviated name PenFed, is a United States federal credit union headquartered in McLean, Virginia, chartered and regulated under the authority of the National Credit Union Administration.
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