Daktronics
Remote Technical Support & Onsite Field Service Engineer
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Job Description
- Req#: 7048
Employer Industry: Digital Display Technology
Why consider this job opportunity:
- Salary up to $28.00 per hour, with an additional $15.00 per hour premium for on-site service work outside standard hours
- Flexible work schedule with remote work opportunities from your home office
- Diverse and impactful work environment with opportunities for personal and professional growth
- Collaborative team culture that encourages continuous learning and improvement
- Paid travel time to and from customer sites, ensuring compensation for all working hours
- Chance to work with cutting-edge technology in the audio-visual and digital display industry
What to Expect (Job Responsibilities):
- Provide remote technical support to customers through various communication channels, ensuring prompt resolution of issues
- Troubleshoot and resolve complex hardware and software technical problems using a logical approach
- Collaborate with team members to escalate and resolve product issues when necessary
- Create and update knowledge base articles to enhance internal and external resources
- Conduct on-site service, installations, and event support at customer locations approximately 20% of the time
What is Required (Qualifications):
- Minimum of an Associate degree or equivalent experience in Audio Visual/Broadcast systems; Bachelor’s degree preferred
- Strong verbal and written communication skills in various settings
- Ability to work effectively under stress with a positive attitude
- Proficiency in computer skills, including word processing and spreadsheets
- Must be able to lift and carry up to 45 pounds and work at heights or from a ladder
How to Stand Out (Preferred Qualifications):
- Previous experience with technical support or field service roles in the audio-visual industry
- Multi-lingual abilities are a plus
- Experience with Daktronics internal programs or similar software
#DigitalDisplay #TechnicalSupport #RemoteWork #CareerGrowth #AudioVisualTechnology
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Daktronics is an American company based in Brookings, South Dakota that designs, manufactures, sells, and services video displays, scoreboards, digital billboards, dynamic message signs, sound systems, and related products.
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