• Job Description

  Req#: RESID003223

  Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. We were recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts.

  We are seeking a dedicated and experienced Residential Supervisor to oversee operations across our Adult Community Clinical Services (ACCS) residential houses and teams. This role is ideal for a motivated leader who is passionate about coordinating high-quality, recovery-focused care for individuals with mental health needs living in community residential settings.

  What We Offer:

  • Competitive salary and comprehensive benefits
  • Generous PTO
  • 403(b) retirement plan
  • Tuition reimbursement
  • Career growth opportunities — one-third of our positions are filled through internal promotions
  • Collaborative work environment with direct impact on individuals in recovery
  • Meaningful work supporting individuals in achieving independence and wellness

  What You'll Do:

  As a Residential Supervisor, you will oversee all residential houses and teams, supervise Residential Coordinators, and ensure the delivery of high-quality, person-centered care in accordance with DMH licensing and organizational standards.

  Responsibilities include:

  • Supervise Residential Coordinators and oversee the overall operation of integrated residential teams
  • Work closely with psychiatric staff, nursing personnel, peer support staff, and community-based services to coordinate care
  • Provide ongoing coordination and monitoring of individualized action plans and goals
  • Oversee all aspects of medication treatment and administration including MAP documentation and corrective actions
  • Provide crisis intervention and emergency services as needed, including serving on the area on-call team
  • Participate in hiring, onboarding, performance evaluations, and disciplinary processes
  • Oversee staffing schedules to ensure adequate coverage for individual and program needs
  • Ensure compliance with DMH licensing, certification requirements, and organizational quality standards
  • Facilitate and participate in Human Rights Committee annual reviews
  • Ensure accurate timecard management and compliance with financial policies
  • Review electronic health records prepared by supervisees and reports in a thorough and timely manner
  • Coordinate discharge and transitional planning with outside providers

  What You'll Need:

  • Associate's Degree in a Human Services field from an accredited university and one year of experience working with the target population required
  • Supervisory experience required
  • Commitment to empowerment, human rights, community integration, and recovery-oriented principles
  • Familiarity with evidence-based practices used in ACCS and trauma-informed treatment
  • Strong verbal and written communication skills
  • Valid driver's license and reliable vehicle required
  • Basic familiarity with internet, word processing, and email systems

  We Hire for HEART!

  Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another.

  If you're ready to lead a team that makes a meaningful difference in the lives of individuals on their path to recovery and independence, we encourage you to apply.

  Apply today at www.bhnworks.org

  #LI-JL1

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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