DSI
Retail Support Specialist
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Job Description
- Req#: CEEB223834
Employer Industry: Telecommunications
Why consider this job opportunity:
- Competitive starting pay of $26 per hour!
- Comprehensive training and development programs
- Opportunities for career growth and advancement within the organization
- Supportive and engaging team environment
- Medical, Dental, Vision, and Life insurance available on the first day of the month following your first day of employment
- 50% AT&T wireless discount
What to Expect (Job Responsibilities):
- Provide professional, friendly, and solution-focused support to customers inside national retail locations
- Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
- Troubleshoot wireless devices, network issues, and feature functionality
- Act as the subject-matter expert for retail employees and third-party labor partners, leading in-store support for escalations
- Document all interactions thoroughly and adhere to company policies, compliance requirements, and privacy standards
What is Required (Qualifications):
- Strong customer service and communication skills
- Ability to handle high-stress or escalated situations with professionalism
- Proficient in multitasking and navigating complex systems
- Detail-oriented with strong problem-solving abilities
- Ability to work flexible hours, including evenings, weekends, or holidays as needed
How to Stand Out (Preferred Qualifications):
- Experience in wireless communications, retail customer service, or technical support
- Previous call center or retail support experience is a plus
#Telecommunications #CustomerService #CareerGrowth #CompetitivePay #RetailSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
DSI provides enhanced value that delivers results for our clients and partners.
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