Marriott
Room Service Manager
This job is now closed
Job Description
- Req#: 23076079
- Recruit and retain the best talent on the market
- Design and implement the department’s policies, standards and procedures
- Devise steps of service and train all staff accordingly
- Manage minibar inventory stock
- Develop teamwork throughout your team as it grows
- Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
- Manage all aspects of the team, including payroll, training, recruitment, performance and discipline
- Effectively handle guest complaints to ensure satisfactory resolution
- Empower your team to resolve guest issues independently and with confidence
- Work in collaboration with all heads of departments to ensure a successful hotel opening
- A keen eye for detail
- Natural leadership skills
- The ability to stay calm under pressure
- Strong organization and multi-tasking skills
- Sophisticated communication skills
- Previous experience working in five star, luxury hotels
- A positive mindset
- A genuine passion for working in hospitality
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Bonus plan
- Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
- Company pension scheme
- Private medical insurance
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
W Edinburgh is hiring its first Room Service Manager to join the pre-opening team! We invite you to play an integral part in bringing to life this unique project, opening winter 2023.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT THE PROPERTY
W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate ’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
The new W hotel will accommodate guests across 244 stylish guestrooms, including 42 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SushiSamba, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
ABOUT THE ROLE
Reporting to the Director of Beverage & Food, the Room Service Manager at W Edinburgh will have overall responsibility for daily operations of the Room Service team, ensuring guests receive a flawless service.
Joining the pre-opening team means you will be instrumental to the success of the hotel’s opening and beyond. We are looking for someone who is organized, detail-oriented and passionate!
As Room Service Manager, key aspects of your role will include:
Our ideal Room Service Manager is someone who has:
In return for your hard work, we give you:
If this sounds like the perfect role for you, then apply to be our Room Service Manager today!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the company
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