• Job Description

  Req#: R0053308

  A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

  Purpose

  This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

  Essential Functions and Responsibilities

  • Maintains Room Service tracking and control records and files

  • Stays informed of status of menu item availability

  • Assists guests with selection of food, beverage, wine, dessert and specialty items

  • Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale

  • Takes and processes room service orders in a timely manner according to Loews standards

  • Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account

  • Responds to complaints regarding room service orders in appropriate manner according to Loews standards

  • Posts Amenity charges to guest accounts

  • Distribute amenities to server by confirming guest room number of guest

  • Dispatch bussers/ server to handle guest requests

  • Call back guest to confirm guest satisfaction with food quality and service

  • Other duties as assigned

  Supportive Functions and Responsibilities

  • Promotes and applies teamwork skill at all times

  • Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to all guests, management and fellow employees

  • Attends all appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards

  Qualifications

  • Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures

  • Exceptional guest service and telephone skills

  • Computer skills, ability to operate basic office equipment

  • Effective organizational and communications skills

  • Ability to work flexible schedule to include weekends and holidays

  Education:

  • High School Diploma or equivalent

• About the company

  Experience Loews Hotels, a luxury hotel brand comprised of 24 distinctive, pet-friendly properties across the United States and Canada.

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