• Job Description

  Req#: 609033

  Position Title: Room Service Server

  Reports To: Restaurant Manager

  Department: Food and Beverage

  Shift: Varies

  Role: The Room Service Server is responsible for the prompt and courteous delivery of all Room Service orders to guest rooms, ensuring an exceptional dining experience that reflects the standards of JW Marriott. This role maintains a positive image of the Room Service department through professional guest interactions and the cleanliness of all guest areas. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

  Qualifications:

  • Education: High School Diploma or GED
  • Experience: Previous experience in food and beverage service preferred, ideally in a luxury hotel environment.
  • Skills:
    • Strong customer service and communication skills.
    • Ability to work in a fast-paced environment and handle multiple tasks.
    • Knowledge of food safety and sanitation standards.
    • Flexible schedule, including weekends and holidays.
  • Required:
    • Must be at least 21 years of age.

  Required Work Cards needed:

  • Valid Clark County Health Card
  • Valid Las Vegas Alcohol Awareness Card (TAM Card)
  • Valid Nevada Driver’s License

  Key Responsibilities: Responsibilities include, but are not limited, to the following:

  • Deliver all Room Service orders promptly and courteously, adhering to JW Marriott and departmental standards.
  • Ensure accuracy of orders before delivery, including proper presentation and temperature of food and beverages.
  • Maintain a professional and positive demeanor during all guest interactions.
  • Set up and serve meals in guest rooms according to established service procedures.
  • Respond to guest inquiries and requests promptly and professionally.
  • Maintain cleanliness and organization of service areas, trays, and carts.
  • Follow all safety and sanitation guidelines.
  • Assist with retrieving trays and carts from guest rooms in a timely manner.
  • Communicate effectively with kitchen and other departments to ensure seamless service.

  The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

  Essential Job Functions:

  The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

  Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

  • Interacts with management, fellow Associates and/or guests.
  • Ability to verbally communicate effectively with guests and coworkers
  • Ability to stand and walk for extended periods (five hours or more).
  • Ability to lift and carry trays up to 30 lbs.
  • Comfortable working in a fast-paced, upscale environment.
  • Requires transporting, pushing, pulling, and maneuvering items weighing up to 40 lbs.
  • Requires eye/hand coordination.
  • May require use of standard office equipment. (Micros System)
  • May require basic math with the ability to distinguish letters, numbers and symbols.
  • Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
  • Exposure to cleaning chemicals

  
  

• About the company

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