• Job Description

  Req#: 1326
  SALESFORCE ADMINISTRATOR
  
  JOB IDENTIFICATION INFORMATION
  
  Department: Finance and Administration
  
  JOB SUMMARY
  
  The Salesforce Administrator manages the day-to-day operations, configuration, and user support for the Salesforce environment at One More Child. This role ensures the platform runs efficiently by handling user management, resolving support tickets, Salesforce features, and maintaining system documentation. The Administrator enhances system usability through proactive improvements, data integrity practices, and ongoing user training.
  
  ESSENTIAL DUTIES AND FUNCTIONS
  
  
  • Manage all user and license administration, including new user setup, deactivation, roles, profiles, and security permissions.
  • Manage user support tickets through Asana; troubleshoot issues and provide timely resolution.
  • Perform Salesforce configuration changes, including:
    • Workflow rules
    • Process Builder automation
    • Fields and custom settings
    • Page layouts and record types
    • Dashboards and reports
  • Support data quality initiatives and adherence to system standards.
  • Provide reports and build/update dashboards for all Salesforce programs
  • Assist in gathering and documenting system requirements.
  • Conduct user training sessions and develop training materials for onboarding and ongoing needs.
  • Provide general support to departments to encourage strong Salesforce adoption.
  • Maintain documentation of configuration, processes, and updates.
  • Maintain and support sandbox environments, including refresh cycles and testing assistance.
  
  
  SUPERVISORY RESPONSIBILITIES
  
  
  • N/A
  
  
  REQUIRED EXPERIENCE AND QUALIFICATIONS
  
  
  • Bachelor's degree preferred, or equivalent experience.
  • At least five years' experience working with Salesforce or a comparable CRM.
  • Proactive approach to platform improvements and user experience.
  • Experience creating training materials and supporting users.
  • Strong organizational skills and the ability to manage multiple tasks independently.
  
  
  PREFERRED EXPERIENCE AND QUALIFICATIONS
  
  
  • Working toward or holding Salesforce Administrator certification preferred.
  
  
  COMPENTENCIES
  
  
  • Present oneself, both at and outside of work, in a manner keeping with One More Child's Core Values of Humble, Hungry, Wise, and Called.
  • Solid understanding of Salesforce configuration and core functionality.
  • Ability to solve day-to-day problems by analyzing issues and determining next steps.
  • Strong attention to detail and high level of accuracy.
  • Excellent written and verbal communication skills.
  • Ability to follow instructions, meet deadlines, and work independently.
  • Commitment to ongoing skill development and learning.
  
  
  SPIRITUAL QUALIFICATIONS
  
  
  • It is the mission of One More Child to provide Christ centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One More Child provides these services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
  • Have had a personal conversion experience with Jesus Christ and been scripturally baptized.
  • Possess a sense of commitment to ministry through vocation.
  • Hold a sincere desire to seek God and His kingdom.
  • Demonstrate personal and devotional habits and practices such as Bible study, prayer, and daily meditation.
  • Be a member of a New Testament, evangelical Church in the local community and attend regularly.
  • Engage in witness activities as a normal part of life.
  
  
  PHYSICAL DEMANDS
  
  These physical requirements are not exhaustive, and One More Child may add additional job-related physical demands to these if the need arises. Corrective devices may be used to meet these physical requirements.
  
  While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision.
  
  This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. Ability to lift up to 30 pounds (boxes, documents, and equipment).
  
  WORK ENVIRONMENT
  
  The work environment describes the conditions that an employee may encounter when performing their job duties, including but not limited to, the essential functions of the position. Reasonable accommodation may be available to enable individuals with disabilities to perform these duties.
  
  Job functions are performed in a normal office environment.
  
  DISCLAIMER
  
  This job description is not intended to be an all-inclusive list of the requirements of this position, but to describe the general nature of the job and provide a reasonable representation of its activities. Additional related work may be identified and assigned by the organization and included as an area of responsibility while assessing performance.
  
  EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
  
  One More Child is committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of One More Child to prohibit any form of discrimination or harassment based on statuses protected under federal, state, or local laws which are applicable to the organization. As a religious organization, One More Child provides services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
  
  CLEARINGHOUSE
  
  In compliance with House Bill 531 (2025), please access the State of Florida's Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

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