• Job Description

  Req#: JR101031
  Why Join Us?
  
  We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.
  
  At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.
  
  As a member of our team, you'll have the power to grow ideas in an unconventional environment. At the same time, you'll work in a culture of ongoing learning and development, allowing you to constantly expand your area of expertise.
  
  JOB SUMMARY:
  
  This position is responsible for supporting Salesforce users, delivering high-quality reporting and dashboards, and ensuring alignment between business teams and CRM capabilities. This role focuses on user experience, data integrity, reporting insights, and adoption, partnering closely with Sales, Learning, Technical Support, Inside Sales, and North American Market leadership to ensure Salesforce is intuitive, reliable, and actionable.
  
  KEY RESPONSIBILITIES:
  
  User Support & Enablement
  
  • Serve as a primary point of contact for Salesforce end-user support, including troubleshooting, guidance, and issue resolution
  • Respond to user requests related to access, reports, dashboards, and data questions
  • Partner with Learning and Enablement teams to develop and maintain Salesforce training materials, job aids, and SOPs
  • Provide onboarding and ongoing enablement for new users and role changes
  • Gather user feedback to identify friction points and improvement opportunities
  
  Reporting & Dashboards
  
  • Design, build, and maintain standard and ad-hoc Salesforce reports and dashboards
  • Translate business questions into clear, actionable reporting and visual insights
  • Ensure dashboards align with agreed-upon definitions, metrics, and KPIs
  • Regularly review and optimize reports for accuracy, usability, and relevance
  
  Data Quality & Governance
  
  • Monitor and maintain data integrity across accounts, contacts, leads, and opportunities
  • Establish routines to ensure consistent use of required fields and data standards
  • Support data imports, updates, and clean-up activities
  • Ensure user readiness through comprehensive testing
  
  General Administration & Support
  
  • Perform routine Salesforce administrative tasks (user setup, permissions, basic configuration support)
  • Document processes, report definitions, and dashboard logic
  • Perform quality assurance checks to validate reporting accuracy and system changes
  • Perform various other duties as assigned
  
  
  QUALIFICATIONS:
  
  EDUCATION / EXPERIENCE REQUIREMENTS:
  
  • Bachelor's degree in business administration, Computer Science, or equivalent education preferred
  • 2+ years' experience in Sales, Sales Operations or Customer Service role
  • 1-3 years' extensive experience with Salesforce structure and applications
  • Willing to obtain Salesforce Administrator Certification
  
  
  COMMUNICATION SKILLS:
  
  • Strong oral and written communication skills
  
  
  COMPUTER SKILLS:
  
  • Proficient knowledge of MS Programs including Microsoft Word and PowerPoint
  • Expert knowledge of Excel
  
  
  OTHER SKILLS/REQUIREMENTS:
  
  • Excellent project and change management experience
  • Strong analytical and problem-solving skills
  • Close attention to detail
  • Ability to adapt in a fast-changing environment
  
  
  WORK ENVIRONMENT REQUIREMENTS:
  
  • Ability to work with interruptions
  • Keep up in a fast-paced work setting
  • Travel may be required on occasion (1-2 times per year)
  
  Apply today!
  
  We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.
  
  Where we stand:
  
  We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
  
  Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
  
  Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

• About the company

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