Mass General Brigham
Scheduler
NewJob Description
- Req#: RQ4033584
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.79/hour
- Opportunity for career advancement and growth within the organization
- Flexible remote work option available for residents of Massachusetts
- Comprehensive benefits package including recognition programs
- Supportive and collaborative work environment
- Chance to contribute to exceptional patient care and service delivery
What to Expect (Job Responsibilities):
- Receive and process incoming communication and online requests from patients and referring providers
- Perform patient registration and scheduling processes efficiently and accurately
- Answer telephone calls, triage inquiries, and provide detailed messages using professional customer service techniques
- Obtain necessary patient information prior to appointments and ensure medical records are accessible
- Maintain confidentiality and privacy in compliance with HIPAA guidelines
What is Required (Qualifications):
- High School Diploma or Equivalent required
- 0-1 year of customer service experience, specifically in a contact/call center environment
- 0-1 year of experience in a medical office or healthcare setting preferred
- Strong communication, interpersonal, and team skills
- Ability to handle a high volume of calls in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with Epic software
- Knowledge of referral triage processes and insurance stipulations related to appointment scheduling
- Proficient in Microsoft Outlook and Excel
- Detail-oriented with strong data entry skills
- Ability to manage sensitive and confidential information effectively
#HealthcareServices #CustomerService #RemoteWork #CareerAdvancement #PatientCare
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