• Job Description

  Req#: R-163276

  Job Description

  Are You Ready to Make It Happen at Mondelēz International?

  Join our Mission to Lead the Future of Snacking. Make It Possible.

  You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

  How you will contribute

  You will:

  • Be the single point of contact for your customer portfolio
  • Support, mentor and manage Back Office and Front Office specialists on a daily basis
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
  • Work closely with the Order Fulfilment, Log Ops, E2E and Commercial teams to report on KPIs, including root‑cause analysis and driving improvement initiatives
  • Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

  What you will bring

  A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Experience in CS&L and with customers
  • Experience in fast-moving consumer goods or consumer packaged goods company
  • Strong analytical and problem solving skills
  • SAP knowledge and expertise in MS Office
  • Customer orientation, strong influencing and communication skills
  • Strong focus on delivering productivities, service and KPIs
  • Team player, accountable, proactive thinking, flexibility

  More about this role

  Secondment for 12 months (until 1st April 2027)

  Relocation Support Available?

  No Relocation support available

  Business Unit Summary

  We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

  Our people make all the difference in our succes

  Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  Excited to grow your career?

  We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

  IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

  Job Type

  Temporary (Fixed Term)

  Customer Collaboration (CLD)

  Customer Service & Logistics

• About the company

  Mondelez International, Inc., often stylized as Mondelēz, is an American multinational confectionery, food, holding and beverage and snack food company based in Chicago, Illinois.

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