SPINS
Senior Customer Success Manager
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Job Description
- Req#: 7701233
Employer Industry: Health & Wellness Analytics
Why consider this job opportunity:
- Salary up to $105,000 with a 20% variable bonus
- Opportunity for career advancement and growth within a rapidly expanding company
- Embrace hybrid work options for a flexible work/life balance
- Paid time off for volunteering and matched charitable donations
- Collaborative and communicative work culture that values employee input
- Engage with a client base focused on health and wellness, making a positive impact in the industry
What to Expect (Job Responsibilities):
- Become a product expert and mentor clients on data, tools, and solutions
- Deliver insights and best practices to enhance client engagement and success
- Independently manage customer retention and growth strategies
- Communicate proactively with clients, managing touchpoints and change management
- Act as the voice of the customer, relaying feedback to Product and Data teams
What is Required (Qualifications):
- BA/BS degree in Business Administration or a related quantitative field
- 3-5 years of experience in customer success, account management, sales, or strategic consulting
- Proven ability to communicate and influence effectively at all organizational levels
- Technical aptitude with intermediate or higher proficiency in Microsoft Excel and PowerPoint
- Strong interpersonal skills with experience in building collaborative relationships
How to Stand Out (Preferred Qualifications):
- Experience in CPG, Retail, or the natural/specialty industry
- Familiarity with contract management systems such as DocuSign or Salesforce
#HealthAndWellness #CustomerSuccess #CareerGrowth #HybridWork #DataAnalytics
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
SPINS transforms trillions of retailer data into performance solutions to accelerate growth, and deepen loyalty with shoppers.
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