Arcadia.io
Senior Manager, Customer Success
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Job Description
- Req#: 96512929-dbde-415b-a2da-237f933f06d1
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $140,000 per year
- Flexible, remote-friendly work environment
- Opportunity to lead and mentor a team of Customer Success Managers
- Employee-driven programs and initiatives for personal and professional development
- Be part of a mission-driven company transforming healthcare and improving patient outcomes
- Great benefits, including flextime off
What to Expect (Job Responsibilities):
- Manage, mentor, and coach Customer Success Managers, fostering a high-performance culture
- Develop and execute customer success plans that align solutions with customer business objectives
- Lead quarterly business reviews (QBRs) to assess customer performance and define strategic initiatives
- Collaborate with Product, Engineering, and Implementation teams to relay customer feedback and drive product enhancements
- Oversee contract renewals, ensuring proactive engagement and retention strategies
What is Required (Qualifications):
- 5+ years of experience in Customer Success, Account Management, or Consulting within healthcare technology
- 2+ years of experience managing and mentoring customer success or account management teams
- Bachelor’s degree in IT or related technical field or equivalent professional work experience
- Strong understanding of value-based care, population health, and healthcare data analytics
- Exceptional ability to translate complex technical concepts into business value for customers
How to Stand Out (Preferred Qualifications):
- Multiple years in IT support and relevant experience in value-based care/population health management
- Experience using technologies such as SQL Server, JIRA, and others to aid customers in resolving complex big data issues
- Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders
- Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus
- Strong analytical and problem-solving skills
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #HealthcareInnovation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Arcadia's population health management software is integral to healthcare organizations achieving financial success in value-based care. Request a demo.
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