• Job Description

  Req#: WD30261589

  Key Responsibilities

  Account & Customer Management

  • Manage assigned CFS service accounts including AMC, O&M, and call-based service contracts.
  • Serve as the primary point of contact for customers, ensuring prompt response and resolution of service issues and escalations.
  • Build strong, long-term relationships with clients to improve retention and contract renewals.
  • Conduct periodic service review meetings and performance presentations with customers.

  Service Operations Management

  • Oversee preventive and corrective maintenance of Fire & Life Safety systems including:
    • Fire Detection & Alarm Systems
    • Fire Suppression Systems (Sprinkler, Gas Suppression, Hydrant, Foam Systems)
    • Access Control, CCTV, and Integrated Security Systems (as applicable)
  • Ensure adherence to SLAs, uptime commitments, and service quality standards.
  • Coordinate with service engineers, supervisors, subcontractors, and OEMs for efficient service delivery.
  • Ensure compliance with local fire authorities, statutory norms, and safety regulations.

  Financial & Commercial Responsibility

  • Own P&L for assigned service accounts.
  • Monitor service revenues, costs, margins, invoicing, and collections.
  • Drive AMC renewals, upselling of services, system upgrades, retrofits, and modernization opportunities.
  • Prepare budgets, forecasts, MIS, and monthly performance reports.

  Team Leadership & Development

  • Lead and manage a team of service engineers, supervisors, and technicians.
  • Ensure effective manpower planning, skill development, training, and performance management.
  • Promote a strong safety culture and adherence to EHS standards at all customer sites.

  Quality, Safety & Compliance

  • Ensure service delivery aligns with company quality standards and ISO processes.
  • Support customer and regulatory audits related to fire safety systems.
  • Drive continuous improvement initiatives to enhance service efficiency and customer satisfaction.

  Desired Candidate Profile

  Education

  • Bachelor’s Degree in Electrical / Mechanical / Electronics Engineering (mandatory)
  • Diploma or certifications in Fire & Safety Systems (preferred)

  Experience

  • 9–15 years of experience in Fire & Life Safety / Fire & Security Systems service operations
  • Strong experience managing large AMC/O&M contracts and key customer accounts
  • Exposure to commercial buildings, IT parks, hospitals, airports, industrial facilities, or high-rise complexes

  Technical Skills

  • In-depth knowledge of fire detection, suppression, and integrated security systems
  • Understanding of statutory fire norms, local fire authority requirements, and safety regulations
  • Experience in SLA management, service planning, and contract administration

  Behavioral & Leadership Skills

  • Strong customer-facing, communication, and negotiation skills
  • Commercial acumen with financial and P&L understanding
  • Ability to lead teams, manage escalations, and work under pressure
  • Strong problem-solving and decision-making capabilities

  Key Competencies

  • Service Account Management
  • Customer Relationship Management
  • Fire & Life Safety Systems Expertise
  • Financial & Contract Management
  • Team Leadership & Operational Excellence

• About the company

  Johnson Controls International is an American Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings.

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