• Job Description

  Req#: 72903
  !*!

  Jefferies Financial Group Inc. (‘‘Jefferies,’’ ‘‘we,’’ ‘‘us’’ or ‘‘our’’) is a U.S.-headquartered global full service, integrated investment banking and securities firm. Our largest subsidiary, Jefferies LLC, a U.S. broker-dealer, was founded in the U.S. in 1962 and our first international operating subsidiary, Jefferies International Limited, a U.K. broker-dealer, was established in the U.K. in 1986. Our strategy focuses on continuing to build out our investment banking effort, enhancing our capital markets businesses and further developing our Leucadia Asset Management alternative asset management platform. We offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income, asset and wealth management in the Americas, Europe and the Middle East and Asia.

  Job Description

  This role is for a ServiceNow Technical Lead who will work closely with ITSM Process Developers, customer personnel, Business Analyst(s), IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. This candidate needs to be strong hands on with the ability to work independently and customize /enhance the ServiceNow solution.

  The candidate should be highly technical and adaptable to the rapid pace of financial services development and delivery. They need to be an excellent team player with good overall technical and communication skills and above all be self-motivated and drive the overall progress of ServiceNow at Jefferies.

  The candidate would be the lead role in executing the program with the following responsibilities:

  · Maintain a high degree of knowledge of and keep update on ServiceNow’s product offering

  · Understand latest technology, solutions, and industry trends and conceptualize functional solutions that address business needs, opportunities and issues

  · Identify and develop opportunities to get more value out of ServiceNow for the firm

  · Ensure that we are following ServiceNow CSDM, ITIL and DevOps best practices whenever possible

  · Maintain instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices

  · Coordinate upgrades and changes to the ServiceNow instance Managing permissions and access (roles, users, and groups)

  · Troubleshoot day-to-day operation and system issues

  · Work with the ServiceNow support team to resolve issues.

  · Setting up notifications, scheduled reports, and alerts

  · Maintain Service Catalog and Service Level Management.

  · Participation in requirement gathering phase to provide time estimation to client needs.

  · Create and update the existing configuration documentation

  · Perform platform upgrades, and review skipped updates due to upgrade standards and community guidelines

  Primary Skills / Must have requirements

  • Experience working with web application technologies (HTML, CSS, JavaScript, REST, etc.)
  • Follow the ITIL process to develop solutions
  • ServiceNow development / implementation / administrative experience
  • Strong knowledge and understanding of Mid Server, Integrations, LDAP, Flow Designer and SSO, API’s and Integrations.
  • Experience in generating reports, patching, and monitoring ServiceNow instance
  • Hands-on experience with ServiceNow components such as Service Catalog, Change Management Incident Management, Problem Management, CMDB, Knowledge, Security Operations, Service Portal
  • Experience developing applications on the ServiceNow platform and related technology (App Creator, Studio, ES5/ECMAScript, related client, and server API’s)
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic.
  • Experience in Service Portal to build custom Widgets & Portals.
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
  • Experience working with structured data, schema, and databases
  • Experience integrating internal and external applications.
  • Exposure to Identity Management and Single Sign on/Active Directory integrations.
  • Experience with Agile and SCRUM software development approaches
  • Superior attention to detail with excellent written and verbal communication skills.
  • Ability to understand complex business needs and adapt appropriately.
  • Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
  • Ability to manage multiple projects and priorities.
  • Previous success working in a dynamic environment with the ability to adapt to changing priorities.
  • Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages).
  • Find opportunities to automate and enhance the end-user experience.
  • Good communication and interpersonal skills.

  !*!

  The salary range for this role is $150,000 to $175,000.

  At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.

  Jefferies is an equal employment opportunity employer. We practice equal opportunity for all, and all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with qualified disabilities, as appropriate, under applicable law.

  All employees must follow Jefferies’ COVID-19 protocol policy, which is subject to change.

• About the company

  Jefferies Group LLC is an American multinational independent investment bank and financial services company that is headquartered in New York City.

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