Phreesia
SkillBridge Interns Only – Senior Technical Associate
This job is now closed
Job Description
- Req#: R4813
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- 100% remote work with home office expense reimbursements
- Competitive compensation package
- Flexible PTO plus 8 company holidays
- Monthly reimbursements for cell phone, internet, and wellness
- 100% paid 12-week parental leave for U.S. employees, with generous benefits for employees in Canada
- Opportunities for continuing education and professional certification reimbursement
What to Expect (Job Responsibilities):
- Collaboratively manage and drive case investigations toward resolution, ensuring quality outcomes
- Mentor and support both new and current Technical Associates by sharing insights on processes and client needs
- Offer guidance on complex cases, coaching teammates through workflows and next steps
- Actively share knowledge and best practices across teams to foster a cohesive support culture
- Maintain a strong understanding of the employer’s products and support peers in deepening their knowledge
What is Required (Qualifications):
- Bachelor's degree required
- A minimum of 3 years of related experience, with Phreesia experience potentially offsetting some requirements
- At least 1 year of experience in a client support role in a software or product-based organization
- Superior communication and interpersonal skills
- Comfortable working in a Windows environment and able to prioritize multiple demands in a dynamic setting
How to Stand Out (Preferred Qualifications):
- Experience with message transformation and exchange between disparate systems
- Exposure to wireless and web applications
- Willingness to travel up to 10% to client sites or company events if the position transitions to a full-time role
#HealthcareTechnology #RemoteWork #CareerDevelopment #EmployeeBenefits #ClientSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Our patient intake software allows you to reduce wait times, increase profitability and enhance the patient experience with individualized care. Learn more.
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