• Job Description

  Req#: b0ce62d7-9195-4f4b-86b4-d1bcb37d3024
  Employer Industry: Pet Care Services
  
  Why consider this job opportunity:
  - Salary up to $39.79 per hour
  - Opportunity for career advancement and growth within the organization
  - Flexible remote work option available for specific states
  - Comprehensive benefits package including 401k match, medical, dental, and vision insurance
  - Unique doggy benefits, including $1000 toward adopting your first dog
  - Engaging team activities and a supportive company culture
  
  What to Expect (Job Responsibilities):
  - Create Voice of Customer reports using social listening data to assess user sentiment and emerging trends
  - Moderate Rover-owned social media communities and manage escalated customer inquiries
  - Collaborate with teammates and leadership to identify risks to customer experience and suggest improvements
  - Educate users on maintaining safety and security within the Rover community
  - Prioritize and manage a high volume of dynamic customer contacts with attention to detail
  
  What is Required (Qualifications):
  - 3+ years in a customer-facing role managing escalated interactions
  - 2+ years of experience with social media or public communications
  - Experience managing social media channels for a brand with over 100,000 followers
  - Bachelor’s Degree in communication, public relations, or equivalent experience
  - Strong verbal and written English communication skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience using Rover as a pet owner or sitter
  - Familiarity with CRM tools and/or ZenDesk
  - Background in social media-focused projects or campaigns
  - Experience providing phone, email, and/or chat support
  
  #PetCare #CustomerService #SocialMedia #RemoteWork #CareerGrowth
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Rover.com is an American company which operates an online marketplace for people to buy and sell pet care services including pet sitting, dog boarding, and dog walking.

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