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Software Support Specialist
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Job Description
- Req#: 3966573
Employer Industry: Water Testing Solutions
Why consider this job opportunity:
- Salary up to $60,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service delivery
- Engaging work with a focus on continuous improvement and efficiency
What to Expect (Job Responsibilities):
- Provide Tier 1 end-user support for software products via phone, email, or other communication methods
- Resolve customer service issues and process internal orders for software and hardware replacement
- Conduct software and hardware testing and document findings for the Project Manager
- Offer end-user training and support for various software and hardware products
- Collaborate with internal departments to enhance customer relations and satisfaction
What is Required (Qualifications):
- A+ or equivalent certification(s) and experience
- Bachelor's degree or current IT certifications preferred
- Excellent computer troubleshooting and communication skills
- Strong research skills and an eagerness to learn
- Experience with remote connection tools such as TeamViewer and Zoom is a plus
How to Stand Out (Preferred Qualifications):
- Knowledge of pool/spa water chemistry
- Extensive experience in software support
- Familiarity with CRM/Ticketing/Case Management systems
- Participation in lean activities or improvement projects
- Ability to suggest improvements for processing customer inquiries
#WaterTesting #CustomerSupport #CareerOpportunity #SoftwareSupport #ContinuousImprovement
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