DocuSign
Sr. International Onboarding Consultant
5 days agoWhat's your preference?
Job Description
- Req#: 28158
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement, allowing you to work from anywhere
- Contribute to a best-in-class customer onboarding experience
- Work in a collaborative environment with a focus on customer success
- Engage with diverse multi-functional teams to drive program initiatives
What to Expect (Job Responsibilities):
- Deliver an exceptional customer onboarding experience, accelerating time to first value
- Manage onboarding engagements from kick-off to project completion, ensuring outstanding customer experience
- Identify customer needs and tailor solutions that align with their business objectives
- Optimize existing customer workflows and identify areas for increased value and feature adoption
- Guide customers through building and testing their use cases, ensuring self-reliance post-implementation
What is Required (Qualifications):
- Bachelor’s Degree
- 5+ years of customer service experience in the Software as a Service Industry
- Business-level proficiency for written and spoken English
- Fluent or native speaker in Portuguese and Spanish
- Experience in customer-facing, advisory, support, or consulting delivery roles
How to Stand Out (Preferred Qualifications):
- Strong technical capability and knowledge of adult learning principles, particularly in software
- Experience implementing, onboarding, or training in the Software as a Service Industry
- Extensive Project Management or Coordination experience with a proven track record of successful project delivery
- Ability to develop and deliver presentations to both technical and non-technical audiences
- Creative problem solver with the ability to navigate through ambiguity and change
#SoftwareAsAService #CustomerSuccess #RemoteWork #CareerGrowth #OnboardingConsultant
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.
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