SentinelOne
Sr. Technical Support Engineer, Prompt
This job is now closed
Job Description
- Req#: 7620003003
Employer Industry: Cybersecurity
Why consider this job opportunity:
- Salary up to $108,000
- Unlimited Paid Time Off (PTO) for work-life balance
- Comprehensive benefits package including Medical, Vision, Dental, and 401(k)
- Flexible work shifts, including weekends and holidays
- Opportunities for professional development and collaboration with top industry experts
- Engaging company culture with regular team-building events and activities
What to Expect (Job Responsibilities):
- Provide phone, email, and chat-based customer support to a growing customer base
- Document case activities and interactions with clear and concise information
- Strive to resolve customer issues in accordance with Service Level Agreements (SLAs)
- Maintain excellent customer satisfaction through professional, proactive, and personal service
- Collaborate with research and development teams to determine root causes and solutions
What is Required (Qualifications):
- Bachelor’s degree in a technical field
- Minimum of two years of experience in customer support or a customer-facing technical role
- Strong network and security knowledge
- Proficient in Windows, Mac, and Linux operating systems
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with endpoint and server-based security solutions
- Experience with host-based security solutions
- Training delivery experience is an advantage
- Familiarity with cloud platforms (GCP, Azure, AWS, K8)
#Cybersecurity #CustomerSupport #CareerOpportunity #UnlimitedPTO #TechJobs
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Endpoint security software that defends every endpoint against every type of attack, at every stage in the threat lifecycle
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