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Strategic Account Field Service Specialist
7 days agoWhat's your preference?
Job Description
- Req#: 30195461
Employer Industry: Climate and Energy Solutions
Why consider this job opportunity:
- Comprehensive health care benefits including medical, dental, and vision
- Retirement benefits to secure your future
- Generous time off policy: up to 15 paid vacation days, up to 5 paid sick days, and up to 13 paid holidays
- Short-term cash incentives may be available based on performance
- Opportunities for career growth and development within a global leader in the industry
- Supportive and inclusive work environment focused on customer satisfaction
What to Expect (Job Responsibilities):
- Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support
- Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships
- Analyze service performance data to identify trends and implement improvement opportunities
- Drive customer satisfaction through expert technical guidance and proactive problem-solving
- Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 3 years of experience managing an end-user technical relationship
- At least 2 years of experience with electrical, mechanical, or refrigeration systems
- Proficiency in Microsoft Office Applications for at least 2 years
- Strong communication and relationship-building skills
How to Stand Out (Preferred Qualifications):
- Experience in the climate or energy solutions industry
- Familiarity with technical partnerships and OEMs
- Proven track record in driving customer satisfaction and performance improvements
- Additional technical certifications related to refrigeration or mechanical systems
#ClimateSolutions #TechnicalSupport #CareerGrowth #CustomerSatisfaction #EnergyEfficiency
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