• Job Description

  Req#: 7e02241c-fb8d-4438-8d5f-8c591beab8d4
  • TalkNY Therapy is more than a therapy platform, it's a community of dedicated professionals working together to make mental health care more accessible across New York. With over 115 therapists on our team, we offer individual, family, couples, and group psychotherapy.
  
  Job Summary:
  
  We are seeking a detail-oriented, forward-thinking, and highly organized individual to join our team as an Assistant Client Success Specialist. The Assistant Client Success Specialist will be available during certain business hours and evenings and weekends to handle client phone calls, urgent matters, and client follow ups for scheduling intake appointments. This individual will work closely with clients, therapists, and administrative staff. The ideal candidate will possess excellent communication skills, the ability to multitask and be comfortable working in a fast-growth environment.
  
  Key Responsibilities:
  
  
  • Answer phone calls during evening and weekend hours
  • Handle overflow calls during business hours
  • Respond to time sensitive emails and requests during evening and weekend hours
  • Provide exceptional customer service and support to clients and therapists via email or phone
  • Coordinate the scheduling of teletherapy appointments for clients and therapists using TalkNY's scheduling software when necessary
  • Follow up with clients regarding intake appointments
  • Assist with scheduling and administrative tasks as needed
  
  
  Qualifications:
  
  
  • Prior experience in scheduling, administrative support, or a similar role, preferably in a healthcare or mental health setting
  • Proficiency in using scheduling software and other office tools (e.g., Microsoft Office Suite, Google Workspace, EMR/EHR -AdvancedMD experience is a plus)
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to handle sensitive and confidential information with discretion
  • Strong problem-solving skills and the ability to handle stressful situations calmly
  • Ability to work independently and as part of a team in a remote work environment.
  
  
  Compensation and Benefits:
  
  
  • Compensation: $24/hour
  • Work from home
  • Part time or full time opportunities
  
  
  Physical Requirements:
  
  This position primarily operates in an office environment. The role requires the ability to sit for
  
  extended periods, use a computer and other standard office equipment, and occasionally lift or
  
  move items up to 10-15 pounds. Some walking, bending, and standing may be required.
  
  Equal Opportunity Statement:
  
  Talk NY is an equal opportunity employer and does not discriminate on the basis of race, color,
  
  religion, creed, sex, gender identity or expression, sexual orientation, age, national origin,
  
  disability, marital status, veteran status, or any other characteristic protected by applicable law.

• About the company

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