NTT DATA
Technical Helpdesk Support - REMOTE
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Job Description
- Req#: 348113
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Full comprehensive benefits package starting from day one of employment
- Opportunity to work in a dynamic call center environment supporting healthcare clients 24/7
- Potential for career advancement and growth within the organization
- Flexible work shifts that may include nights, weekends, and holidays
- Engage with a leading company in the healthcare technology space
- Contribute to improving patient outcomes through efficient service delivery
What to Expect (Job Responsibilities):
- Handle inbound customer calls regarding clinical applications in a call center environment
- Respond to service desk inquiries related to workflow issues, application errors, user access, and functionality
- Document and track incidents, ensuring timely resolution or escalation
- Maintain a designated workspace and remain in the phone queue for scheduled shifts
- Ensure a quiet, private workspace with high-speed wired internet for optimal performance
What is Required (Qualifications):
- Minimum of 4 years of service desk/helpdesk experience or equivalent education and technical troubleshooting experience
- At least 1 year of technical troubleshooting experience
- High school diploma or equivalent required
- Ability to lift up to 25 lbs. if needed for equipment setup
- Availability for shift work including nights, weekends, and holidays
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Demonstrated service philosophy in interactions with clinicians and colleagues
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening skills to fully understand caller needs and requests
#HealthcareJobs #CallCenter #CareerGrowth #PatientEngagement #TechnicalSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
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