TP
Technical Support Agent - Water Heaters - Remote - Training on-site
This job is now closed
Job Description
- Req#: 90905108848
Employer Industry: Digital Business Services
Why consider this job opportunity:
- Paid training to support your development
- Competitive wages with full benefits including medical, dental, vision, and 401k
- Generous paid time off to promote work-life balance
- Opportunities for career advancement within a supportive environment
- Engaging work culture that encourages collaboration and innovation
- Chance to work with a diverse team and make a positive impact on customer experiences
What to Expect (Job Responsibilities):
- Field customer inquiries and provide innovative solutions to various questions and concerns
- Handle warranty information inquiries and assist with placing orders for parts
- Troubleshoot issues related to water heaters while ensuring excellent customer service
- Maintain confidentiality when handling customer information and work to resolve issues on the first call
- Track call-related information for auditing and reporting purposes, and provide feedback on call issues
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
How to Stand Out (Preferred Qualifications):
- Customer service and/or sales experience
- College degree preferred but not required
#DigitalBusinessServices #CustomerService #CareerGrowth #CompetitiveBenefits #InclusiveWorkCulture
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