• Job Description

  Req#: 7057
  Position Type:
  Supporting - Administrative Associates
  
  
  Date Posted:
  7/29/2025
  
  
  Location:
  TM CENTRAL CALLING
  
  
  Closing Date:
  08/12/2025
  
  
  Process all new substitute onboarding utilizing the applicant tracking system.
  Update and maintain functions in electronic employee timekeeping system (i.e. organizational structure, substitute database, substitute logins, and profiles).
  Performs substitute contact and notification for assignment changes.
  Conducts onboarding process and orientation training for new substitutes outlining system how to be a successful substitute as well as processes, procedures, and the District's Standard of Conduct and Ethics; tracks and assigns badge numbers; designs, and prints badges.
  Performs various systems processes to support electronic employee timekeeping system and electronic absence reporting system database.
  Updates Do-Not-Use Requests, No-Show reports, and initiates terminations, whether voluntarily or involuntarily, at the direction of the Manager.
  Assists with delivering annual training to District personnel to improve employee absence reporting and increase the substitute fill rate.
  Insures all Substitutes are utilizing the electronic employee timekeeping system to record time worked.
  Assists in running reports for substitute fill rate and daily entries in electronic employee timekeeping system and electronic absence reporting system.
  Assists and responds to inquiries from applicants and substitute employees; explains routine Talent Management procedures.
  Enters new substitutes into systems and maintains confidentiality of employee data; verifies criminal background clearance; confirms applicant credentials are accredited.
  Creates and maintains electronic files for substitutes by scanning and attaching documents to the substitute file; verifies TRS status; ensures proper routing and clearance of files.
  Inputs and maintains accurate and timely recordkeeping of automated systems; ensures inclusion of information from required sources and accuracy of records; ensures that new hires and other personnel actions are processed by scheduled payroll deadlines.
  Reviews and verifies substitute documents and system codes to ensure accuracy and to support statistical reporting.
  Works collaboratively, provides support, and proactively contributes to knowledge sharing with District staff.
  Participates in special projects.
  Compiles and generates data to support supervisor report requests.
  Reviews and verifies employee documents, and termination codes to reflect rehire eligibility of the applicant.
  Maintains accurate data.
  Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
  Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
  Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.
  None.
  All Fort Worth ISD employees must maintain a commitment to the District’s mission, vision, and strategic goals.
  Exhibits high professionalism, standards of conduct and work ethic.
  Demonstrates high quality customer service; builds rapport/relationship with the consumer.
  Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and acts as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.
  Performs all job-related duties as assigned and in accordance to the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.
  Knowledge of District policies, procedures, and regulations.
  Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.
  Knowledge of records administration and maintenance techniques and procedures.
  Knowledge of human resources information systems in a school administration environment.
  Skill at the intermediate level, working with Microsoft Office 365, especially Outlook, and Word.
  Skill in giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.
  Skill in performing mathematical calculations with accuracy and data entry with minimal errors.
  Skill in completing assignments correctly, with attention to detail, and review/proofread accuracy.
  Skill in interpersonal relationships, including using tact, patience, and courtesy.
  Skill in using multi-function telephone, telephone techniques, and phone etiquette.
  Ability to process and handle confidential information with discretion.
  Ability to accurately prepare and maintain confidential records, files, and reports with discretion.
  Ability to reconcile data entry to source documents and review work for accuracy.
  Ability to understand, interpret, and apply rules, policies, and procedures relating to operations.
  Ability to organize and prioritize tasks, work under pressure, and meet multiple deadlines.
  Ability to use software to access databases, email, create spreadsheets, and do word processing.
  Ability to communicate effectively, both oral and written forms, and speak publicly.
  Ability to engage in self-evaluation with regard to performance and professional growth.
  Ability to establish and maintain cooperative working relationships with others contacted in the course of work.
  Travels to school district buildings and professional meetings as required.
  Tools/Equipment Used: Standard office equipment, including computer and peripherals.
  Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
  Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching; occasional climbing stairs; frequent walking.
  Lifting: Occasional light lifting and carrying (less than 20 pounds).
  Environment: Works in an office setting; occasional work outside to travel between buildings or in the preparation/completion of meetings; (exposure to sun, heat, cold, and inclement weather); frequent talking and listening; noise levels in the office are usually low to moderate; exposure to distracting noise from reception area and hallway.
  Attendance: Regular and punctual attendance at the worksite is required for this position; may require irregular and/or prolonged hours.
  Mental Demands: Maintains emotional control under stress; works with frequent interruptions; regularly required to speak publicly, and listen intently to other points of view.
  Education: Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required.
  Certification/License: None.
  Experience:
  • 3 years' in technical customer service or detailed work that includes the use of arithmetic, research, and maintaining detailed records, as well as maintaining confidentiality while collaborating with staff required;
  • 1 year' working with Smartfind/Kronos information systems preferred.
  3 years' in technical customer service or detailed work that includes the use of arithmetic, research, and maintaining detailed records, as well as maintaining confidentiality while collaborating with staff required;
  1 year' working with Smartfind/Kronos information systems preferred.
  Language: Bilingual (English/Spanish) preferred in some settings.
  Technician II – Substitute Services (multiple positions)
  
  Reports to: Manager – Substitute Services
  
  PC#16779-9
  Pay Grade: 704
  Salary Range: $39,674 - $47,800
  Duty Days: 239
  FSLA Status: Non-Exempt
  
  Position Purpose
  
  Promotes best practices in substitute services with a goal of increasing the daily job fill rate. Technical and transactional functions include data-entry, document collection, employee file management, and facilitation of communication and meetings. Assists with strategic communications to substitutes including recruiting, interviewing, and onboarding training.
  
  
  ESSENTIAL JOB FUNCTIONS
  
  Substitute Management
  
  • Process all new substitute onboarding utilizing the applicant tracking system.
  • Update and maintain functions in electronic employee timekeeping system (i.e. organizational structure, substitute database, substitute logins, and profiles).
  • Performs substitute contact and notification for assignment changes.
  • Conducts onboarding process and orientation training for new substitutes outlining system how to be a successful substitute as well as processes, procedures, and the District's Standard of Conduct and Ethics; tracks and assigns badge numbers; designs, and prints badges.
  • Performs various systems processes to support electronic employee timekeeping system and electronic absence reporting system database.
  • Updates Do-Not-Use Requests, No-Show reports, and initiates terminations, whether voluntarily or involuntarily, at the direction of the Manager.
  • Assists with delivering annual training to District personnel to improve employee absence reporting and increase the substitute fill rate.
  • Insures all Substitutes are utilizing the electronic employee timekeeping system to record time worked.
  • Assists in running reports for substitute fill rate and daily entries in electronic employee timekeeping system and electronic absence reporting system.
  • Assists and responds to inquiries from applicants and substitute employees; explains routine Talent Management procedures.
  • Enters new substitutes into systems and maintains confidentiality of employee data; verifies criminal background clearance; confirms applicant credentials are accredited.
  • Creates and maintains electronic files for substitutes by scanning and attaching documents to the substitute file; verifies TRS status; ensures proper routing and clearance of files.
  • Inputs and maintains accurate and timely recordkeeping of automated systems; ensures inclusion of information from required sources and accuracy of records; ensures that new hires and other personnel actions are processed by scheduled payroll deadlines.
  • Reviews and verifies substitute documents and system codes to ensure accuracy and to support statistical reporting.
  • Works collaboratively, provides support, and proactively contributes to knowledge sharing with District staff.
  • Participates in special projects.
  
  Data Processing
  
  • Compiles and generates data to support supervisor report requests.
  • Reviews and verifies employee documents, and termination codes to reflect rehire eligibility of the applicant.
  • Maintains accurate data.
  
  Safety
  
  • Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
  • Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
  • Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.
  
  Supervisory Responsibilities
  
  • None.
  
  Personal Work Relationships
  
  • All Fort Worth ISD employees must maintain a commitment to the District’s mission, vision, and strategic goals.
  • Exhibits high professionalism, standards of conduct and work ethic.
  • Demonstrates high quality customer service; builds rapport/relationship with the consumer.
  • Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and acts as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.
  
  Other Duties as Assigned
  
  • Performs all job-related duties as assigned and in accordance to the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.
  
  Knowledge, Skills & Abilities
  
  • Knowledge of District policies, procedures, and regulations.
  • Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.
  • Knowledge of records administration and maintenance techniques and procedures.
  • Knowledge of human resources information systems in a school administration environment.
  • Skill at the intermediate level, working with Microsoft Office 365, especially Outlook, and Word.
  • Skill in giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.
  • Skill in performing mathematical calculations with accuracy and data entry with minimal errors.
  • Skill in completing assignments correctly, with attention to detail, and review/proofread accuracy.
  • Skill in interpersonal relationships, including using tact, patience, and courtesy.
  • Skill in using multi-function telephone, telephone techniques, and phone etiquette.
  • Ability to process and handle confidential information with discretion.
  • Ability to accurately prepare and maintain confidential records, files, and reports with discretion.
  • Ability to reconcile data entry to source documents and review work for accuracy.
  • Ability to understand, interpret, and apply rules, policies, and procedures relating to operations.
  • Ability to organize and prioritize tasks, work under pressure, and meet multiple deadlines.
  • Ability to use software to access databases, email, create spreadsheets, and do word processing.
  • Ability to communicate effectively, both oral and written forms, and speak publicly.
  • Ability to engage in self-evaluation with regard to performance and professional growth.
  • Ability to establish and maintain cooperative working relationships with others contacted in the course of work.
  
  Travel Requirements
  
  • Travels to school district buildings and professional meetings as required.
  
  Physical & Mental Demands, Work Hazards
  
  • Tools/Equipment Used: Standard office equipment, including computer and peripherals.
  • Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
  • Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching; occasional climbing stairs; frequent walking.
  • Lifting: Occasional light lifting and carrying (less than 20 pounds).
  • Environment: Works in an office setting; occasional work outside to travel between buildings or in the preparation/completion of meetings; (exposure to sun, heat, cold, and inclement weather); frequent talking and listening; noise levels in the office are usually low to moderate; exposure to distracting noise from reception area and hallway.
  • Attendance: Regular and punctual attendance at the worksite is required for this position; may require irregular and/or prolonged hours.
  • Mental Demands: Maintains emotional control under stress; works with frequent interruptions; regularly required to speak publicly, and listen intently to other points of view.
  
  Minimum Required Qualifications
  
  • Education: Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required.
  • Certification/License: None.
  • Experience:
    • 3 years' in technical customer service or detailed work that includes the use of arithmetic, research, and maintaining detailed records, as well as maintaining confidentiality while collaborating with staff required;
    • 1 year' working with Smartfind/Kronos information systems preferred.
  • Language: Bilingual (English/Spanish) preferred in some settings.
  
  
  
  This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
  
  
  

• About the company

  Fort Worth Independent School District serves most of the city of Fort Worth, as well as the cities of Benbrook, Westover Hills, and Westworth Village. The District also covers unincorporated portions of Tarrant County. Here are our rules of engagem...

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