• Job Description

  Req#: HG8G4
  Position: Test Security Specialist (3 Openings) (Contract)
  
  Mode: Contract - Temporary
  
  Location: Remote
  
  Duration: 4/21 - ending July/August timeframe
  
  About the Team
  
  The Test Security and Score Validity Team is a close-knit, dedicated team passionate about higher education. This team work closely with broader teams to achieve the overall mission of clearing a path for all students to own their future. The team is committed to ensuring the integrity of tests and works hard to ensure the fairness and accuracy of all test scores, always bearing in mind the protection of our esteemed brand. We pride ourselves on being innovative in our industry by continuously improving our products and services and taking a customer-eccentric approach to remedy student score concerns in a timely fashion. We also partner with various external vendors to support our products and customers.
  
  About the Role
  
  As a Test Security Specialist focused on AP Investigations, you will lead investigations into AP test security incidents and score validity concerns. You will manage cases end to end by reviewing and synthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-related reports, and any available supporting documentation or physical evidence. You will apply organization policies and legal requirements to reach clear, well-supported determinations, including whether evidence supports score cancellation. You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation. This role requires strong judgment, attention to detail, and the ability to manage sensitive situations with fairness and discretion.
  
  Responsibilities of the role
  
  Case Management (65%)
  
  • Own AP investigation cases end to end from intake through final determination and closure, ensuring each case is handled thoroughly, consistently, and within required timelines.
  • Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and any immediate risks or deadlines.
  • Collect, review, and synthesize evidence including statistical indicators, test day documentation, proctor and coordinator reports, seating and timing details (when available), plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.
  • Analyze patterns and irregularities using investigative reasoning and data review techniques to determine whether observed signals are consistent with policy-defined misconduct or score validity concerns.
  • Document investigative work clearly and completely in the case management system, including evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit ready and defensible case files.
  • Develop case recommendations that align to policy and evidentiary standards and collaborate with team leads and peers as needed on complex or high-risk determinations.
  • Coordinate cross-functional work with internal partners and external vendors to obtain evidence, validate reports, and resolve open questions, while protecting confidentiality and sensitive data.
  • Track and report case metrics such as status, aging, throughput, and outcomes, and surface trends, recurring issues, or process gaps to leadership.
  • Support continuous improvement by identifying opportunities to refine workflows, templates, documentation standards, and investigation playbooks to improve speed, consistency, and quality.
  
  Customer Service (35%)
  
  • Communicate professionally and empathetically with students, parents, educators, and student representatives about cases under review, including what is being reviewed, what evidence is considered, and what steps occur next.
  • Draft clear written correspondence that accurately reflects policy, process, and case status, using a tone appropriate for sensitive situations and escalated concerns.
  • Conduct phone calls and written follow-ups to gather additional context, clarify documentation, and resolve stakeholder questions while maintaining confidentiality and neutrality.
  • Maintain detailed communication records so all stakeholder interactions, requests, and responses are captured consistently and are easy to reference during review or escalation.
  • De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting expectations, and escalating to leadership or legal partners when needed.
  • Help ensure timely resolution by meeting response standards, managing follow-ups, and keeping cases moving forward without sacrificing quality or policy alignment.
  
  
  Qualifications needed for the role
  
  • Associate degree required; bachelor's degree preferred.
  • Strong investigative and problem-solving instincts, with analytical skills to support sound decisions and timely action.
  • Demonstrated success planning, executing, and completing projects within defined scope, timeline, and budget.
  • Excellent organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
  • Strong interpersonal and communication skills, with a professional and diplomatic approach in both domestic and international settings, including sensitive customer interactions.
  • Proven ability to work effectively as part of a diverse team and contribute to collaborative, solutions-focused outcomes.
  • Experience managing relationships with internal stakeholders, third-party partners, and vendors.
  • Proficiency in PowerPoint, Word, Excel, and Salesforce.
  • Ability to learn new internally developed systems quickly and apply them to streamline and manage daily work.
  • Experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment.
  • Strong data analysis skills, including comfort interpreting statistical flags and trends in Excel.
  • Experience interpreting plagiarism findings and/or AI-related authorship indicators and translating technical outputs into clear documentation.
  • Demonstrated ability to manage escalations and sensitive stakeholder interactions with discretion and sound judgment.
  • Experience partnering with legal counsel or working in environments requiring strict confidentiality and documentation standards.
  
  
  Success Measures
  
  • Case throughput and timeliness: Managing an assigned caseload and moving cases from intake to closure within established timelines, including increased volume during peak periods. Where applicable, meeting productivity expectations aligned to case complexity and seasonality.
  • Quality and audit readiness: Producing complete, accurate, and well-organized case files with clear evidence summaries and documented rationale that meet audit and documentation standards.
  • SLA adherence: Meeting response and follow-up expectations for stakeholder communications and internal milestones, including timely documentation of interactions and next steps.
  • Decision consistency: Applying policies and evidentiary standards consistently across cases and escalating complex, high-risk, or ambiguous matters appropriately.
  • Stakeholder experience: Communicating clearly and professionally, setting expectations, and resolving cases with fairness and respect, including effective de-escalation when needed.
  • Operational contribution: Identifying recurring issues, trends, and process improvements that strengthen investigation quality, consistency, and efficiency.
  
  
  Pay Rate Range: $40-$50 per hr (Depending on Experience)
  
  nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.
  
  nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.
  
  What nextSource Provides:
  
  • Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
  • Voluntary STD & LTD | New York Life
  • 401(k) Retirement Planning | Fidelity
  • Discount Program
  
  
  *You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.
  
  
  • Published on 19 Mar 2026, 3:36 PM

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