• Job Description

  Req#: TREAS002666
  POSITION SUMMARY
  Provides customer support, sales support, and administrative support for Treasury Services products and services.
  
  The Hours of Operation for our Treasury Services Support Center are Monday through Friday 7:30 a.m. to 8 p.m. Must be available to work a flexible schedule.
  
  ESSENTIAL REQUIREMENTS:

  • Monitors ACH processes and contacts customers when action needs to be taken on unauthorized ACH returns as well as repetitive ACH returns that receive no action from customer.
  • Pulls ACH Credit/Risk Limit Comparison Report and ensures all items are in balance and follows procedures to make any corrections needed.
  • Answers customer questions in regards to Treasury Services products and services.
  • Provides support to Merchant Credit Card Services department.
  • Provides customer support to Remote Deposit customers.
  • Responsible for the completion of all compliance training related to the position.
  • Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

  NON-ESSENTIAL FUNCTIONS
  Performs all other duties as assigned.
  
  EXPERIENCE/SKILLS

  • Six (6) months to one (1) year experience preferred or equivalent experience in a related field preferred.
  • Prior Treasury Services and banking experience preferred.
  • Good PC skills--proficiency in Microsoft Word and Excel essential.
  • Ability to work autonomously.
  • Good written and verbal communication skills.

  EDUCATION
  Bachelor’s Degree preferred.
  
  PHYSICAL DEMANDS
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
  
  EQUIPMENT
  MS Office PC, fax, phone and standard office equipment.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  1st Source has offered clients a convenient & friendly way to bank for over 150 years. We listen, understand your needs & keep your best interests in mind.

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