• Job Description

  Req#: 5267145
  
  
  Raleigh Water’s Meter Operations Division is looking for a highly organized and driven Utilities Coordinator to join our team. In this role, you will be at the heart of managing a variety of personnel actions, including new hires, promotions, disciplinary actions, and certifications requests and renewals, ensuring compliance with HR policies, and facilitating staff training. Additionally, you’ll manage job vacancy tracking, create job ads, and assist with scheduling interviews and selecting candidates. You’ll also play a key role in preparing and tracking division budgets, processing travel authorizations, and coordinating meetings, training and events.
  
  About You:
  

  Individuals should have skills/knowledge/experience with Microsoft products, time management, communication, organization, and attention to detail. Essential to help maintain accurate records, oversee expense tracking, and support recruitment efforts. This is an exciting opportunity for someone who thrives in a dynamic fast-paced environment and is passionate about supporting operational excellence in public utilities.

  About Us:
  

  Raleigh Water, the Public Utilities Department of the City of Raleigh, serves over 220,000 metered customers and a community of around 630,000 residents across Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon. Our mission is to ensure access to safe, sustainable water while safeguarding public health and enhancing the overall vitality of our communities. We strive to lead with innovation and integrity, fostering a resilient future for the regions we serve.

  The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

  
  

  • Collects, complies, verifies, and inputs data for administrative programs and management tracking

  • Analyzes fiscal and personnel workflow, activities, and processes to identify performance gaps and potential areas for improvement.

  • Processes personnel actions such as new hires, promotions, transfers, terminations, disciplinary actions, and performance evaluations

  • Processes travel authorizations, ensuring compliance with City policies and proper documentation

  • Coordinates meetings, special events, and work-related travel, ensuring all logistics and arrangements are properly management

  • Oversees position vacancy tracking, creates job advertisements, and assists with recruitment efforts, including scheduling interviews and submitting candidates selections

  • Assists in the creation and dissemination of administrative information regarding departmental requirement, updated processes, and procedures

  • Prepares reports, charts, spreadsheets, and presentations related to division activities and operations

  • Supports the annual budget preparation process and assists on ongoing budget oversight throughout the fiscal year, ensuring expenses align with budgetary guidelines

  • Tracks and maintains budget report, reviews operating expenses, and identifies any discrepancies or necessary adjustments

  • Provides project support to management, supervisory, planning and training staff as needed

  • Conducts audits and verifies bulk material purchases to ensure compliance with budgetary and procurement guidelines

  • Serves as the divisional liaison for procurement card transactions, ensuring documentation and policy compliance

  • Updates and maintains employee training records using the electronic database (Intelex)

  • Researchers and resolves internal and external inquiries, addressing discrepancies and providing accurate information

  • Manages the updating and maintenance information in various departmental databases

  • Assesses training needs and coordinates the logistics and resources for required staff development

  • Attends COR and departmental meetings and trainings; receives and distributes mail and checks at various CoR facilities on a daily basis, one week per month; organizes and arranges resources for meetings and trainings

  • Performs other related duties as assigned to support departmental operations and objectives

  Education and Experience:

  Associate's Degree or 2 Years of College in Public Administration, Business Administration or related field; 3 to 5 years’ experience in utility system asset management, inventory control, or related work
  
  OR
  
  Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
  

  Licenses or Certifications:

  • Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire

  Knowledge of:

  • Water and wastewater treatment methods and collection system maintenance
  • Principles and practices of program management
  • Principles and methods of qualitative and quantitative research
  • Principles and practices of business process analysis and documentation
  • Principles and methods of continual improvement
  • Principles and techniques of effective oral presentations
  • Principles of project management
  • Principles of asset management
  • Principles of customer service
  • Best practices, trends, and emerging technologies
  • Applicable federal, state, and local laws, codes, regulations
  • Modern budget practices
  • Filing and record-keeping principles
  • Specialized equipment relevant to the area of assignment
  • Basic mathematical concepts
  • Occupational hazards and applicable safety principles and practice
  • Standard practices, methods and materials of assigned work
  • Uses and properties of supplies and equipment
  • Specialized equipment relevant to area of assignment
  • Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications

  Skill in:

  • Analytical and critical thinking
  • Developing and maintaining business process documentation
  • Prioritizing and managing processes and project activities
  • Authoring and preparing original reports, technical documents, and resource materials
  • Developing and providing training and supporting educational materials
  • Interpreting, monitoring, and reporting data and statistics
  • Providing direction to others to meet standards
  • Interacting with coworkers, supervisors, the general public, and others to exchange or convey information and influence change

  Ability to:

  • Manage projects and inventory
  • Persist in the midst of resistance to process change
  • Influence and inform those not directly reporting to you
  • Perform statistical and quantitative analysis
  • Initiate and sustain effective work behavior and habits
  • Provide analysis of processes and systems and define business requirements
  • Utilize a computer and relevant software applications
  • Lead and train others, trouble shoot issues, and make sound judgement calls

  
  

  ADA and Other Requirements:
  
  Work Environment and Physical Effort:
  Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  
  Work Environment:
  Work is typically performed in an office or similar environment. Employees may occasionally work in an outdoor environment, street environment (near moving traffic), construction site, in a vehicle, warehouse environment, or shop environment.
  
  Work Exposures:
  There are no frequent exposure in this role. Employees may occasionally be exposed to individuals who are hostile or irate, extreme cold (below 32 degrees), extreme heat (above 100 degrees), and loud noises (85+ decibels average over 8-hour working day such as heavy trucks, jack hammers, leaf blowers, lawn mowers, construction).

  City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

• About the company

  Raleigh is the capital of the state of North Carolina and the seat of Wake County in the United States.

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