Remote Jobs
Associate Director, Customer Service & Retention - IFG
This job is now closed
Job Description
- Req#: R-404594
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $158,400 per year
- Eligible for a bonus incentive plan based on company and individual performance
- Comprehensive benefits package including medical, dental, vision, 401(k) retirement plan, and generous paid time off
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive team culture focused on employee empowerment and collaboration
- Remote work flexibility with occasional travel for training or meetings
What to Expect (Job Responsibilities):
- Lead retention-focused initiatives and targeted outreach campaigns to enhance customer engagement
- Collaborate with senior leadership to align team strategies with organizational goals and retention objectives
- Foster a culture of accountability and continuous improvement within the customer service team
- Empower associates to identify and address customer concerns independently
- Provide ongoing coaching and training to equip team leaders with necessary skills and tools
What is Required (Qualifications):
- Bachelor's Degree
- 5+ years of customer support/retention management experience in the Medicare or related space
- Strong analytical skills with experience in tracking and improving key performance metrics
- Excellent interpersonal and communication skills with the ability to collaborate across teams
- Availability to work shifts that may include nights, weekends, and travel up to 20% of the time
How to Stand Out (Preferred Qualifications):
- Strong technical experience with CRM tools (e.g., SalesForce) or data visualization tools (e.g., PowerBI)
- Experience in startup environments or innovation-focused roles
- Prior experience in sales and leading a sales team
- Change management certification
- Bilingual proficiency
#HealthcareServices #CustomerRetention #Leadership #CareerGrowth #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.