• Job Description

  Req#: 7298232
  Employer Industry: Crowdfunding and Social Impact
  
  Why consider this job opportunity:
  - Salary up to $117,000, plus equity and comprehensive benefits
  - Be part of a mission-driven organization that positively impacts millions of lives annually
  - Enjoy flexible time-off policies and generous parental leave
  - Opportunities for career growth through learning and development programs
  - Work in a collaborative and innovative environment with a passionate team
  - Contribute to diversity, equity, and inclusion initiatives within the organization
  
  What to Expect (Job Responsibilities):
  - Lead and manage a team of Care Specialists, providing coaching and support for their professional growth
  - Engage in direct customer interactions, addressing escalations and high-dollar appeasement requests
  - Oversee daily Care live support and ticket queue activity, ensuring effective operations
  - Drive team objectives by managing Care Operational Functions and proposing process improvements
  - Collaborate with cross-functional teams to enhance customer experiences and operational efficiency
  
  What is Required (Qualifications):
  - Minimum of 3 years of experience in customer support or customer operations
  - At least 1 year of experience managing people in customer-facing roles
  - Proven ability to manage escalations and maintain composure in crisis situations
  - Strong leadership skills with a focus on empowering team members
  - Proficient in utilizing support technology and analytics platforms
  
  How to Stand Out (Preferred Qualifications):
  - Experience with process improvements and cross-functional collaboration in customer operations
  - Familiarity with support tech stacks, such as Zendesk, and automation tools
  - Background in managing teams in high-growth or unpredictable environments
  - High emotional intelligence and effective communication skills
  
  #Crowdfunding #CustomerSupport #Leadership #CareerOpportunity #DiversityEquityInclusion
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  GoFundMe: The most trusted online fundraising platform. Start a crowdfunding campaign on the site with over $10 Billion Raised. ✓ Read our guarantee!

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