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Associate Product Support Analyst - 2nd/3rd shift
7 days agoWhat's your preference?
Job Description
- Req#: 46255
Employer Industry: Business Cloud Software Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work remotely from anywhere in the U.S.
- Engage with Department of Defense clients, enhancing your experience in the government sector
- Chance to develop technical skills with cloud applications and customer support tools
What to Expect (Job Responsibilities):
- Serve as a support liaison between the employer's Support business unit and customers for both functional and technical support of the Hospitality product lines
- Provide courteous customer service in an accurate and timely manner in accordance with existing procedures
- Respond to incidents, interpret queries and problems, and utilize available support materials to resolve issues
- Maintain effective customer communications, managing expectations through clear negotiation and diplomacy
- Proactively keep customers informed about problem resolution to enhance satisfaction and retention
What is Required (Qualifications):
- Experience working in customer service or support
- Experience identifying and evaluating possible solutions for product-related questions
- Ability to work 2nd or 3rd shift, including weekends and holidays
- US Citizenship is required due to US Government contract requirements
- Experience with operating environments
How to Stand Out (Preferred Qualifications):
- Hospitality industry experience related to check-in/out, accounting, and/or reporting
- Experience using SQL
- Experience with technical support of cloud applications
- Familiarity with remote desktop tools such as Webex or SecureLink
- Experience using a CRM like ServiceNow to log work cases
#BusinessCloudSoftware #CustomerSupport #RemoteWork #CareerGrowth #TechnicalSkills
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