Bitcoin Depot
ATM Tech Support Specialist
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Job Description
- Req#: 7479299003
Employer Industry: Cryptocurrency and Financial Technology
Why consider this job opportunity:
- Opportunity for career advancement within a rapidly growing company
- Work in a dynamic and innovative industry as part of the largest Bitcoin ATM Network globally
- Supportive work environment recognized as a Top Workplace by the Atlanta Journal-Constitution
- Chance to work with cutting-edge technology in a fast-paced setting
- Collaborate with a team focused on enhancing customer satisfaction and operational efficiency
What to Expect (Job Responsibilities):
- Perform scheduled daily reviews of ATM hardware and software to identify maintenance needs
- Review internal and external requests to support ATM performance and user service needs
- Triage hardware and software issues, opening service calls as necessary
- Manage service calls to completion in line with company KPIs and service agreements
- Assess ATM camera angles weekly to ensure compliance with government regulations
What is Required (Qualifications):
- Minimum of one year in an ATM technical service role, either in a field or call center environment
- Basic working knowledge of Kaba Mas locks preferred
- Intermediate proficiency in Microsoft Excel and/or Google Sheets
- Ability to manage multiple high-priority tasks in a fast-paced environment
- Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Basic understanding of cryptocurrency
#Cryptocurrency #TechSupport #CareerOpportunity #CustomerService #InnovativeIndustry
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The most convenient way to buy and sell bitcoin. 300+ bitcoin ATM locations across the United States. Fast, secure, convenient. A+ customer service.
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