• Job Description

  Req#: 7460e341d21a10016e3269507f6a0000
  JOB TITLE: Auto Liability Adjuster
  
  DEPARTMENT: DMA Claims - A Division of Venbrook Claims
  
  COMPANY OVERVIEW:
  
  EXAMPLE: Venbrook Claims is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook's team of experts and industry specialists partners with their clients to manage their risks, create security, promote growth, and add value by delivering best-in-class commercial property & casualty, employee benefits, and personal risk insurance products and programs.
  
  Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and special investigations unit (SIU) services. Venbrook Claims has long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners, to name a few.
  
  With over a century of combined claims experience, our organization's legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. This integration has increased efficiency while maintaining the high-quality investigative services and specialized expertise that distinguish our heritage brands.
  
  At Venbrook, we envision a world where our clients can confidently pursue their boldest ambitions. Our team of experts leverages agility, innovation, and creative problem-solving to guide our clients through an ever-changing risk environment. We pride ourselves on providing insurance services that allow businesses to make bold decisions, knowing their risks are identified, assessed, and mitigated.
  
  Our culture is derived from the people who create it. We are not different in what we do. We are different in how we do it. We believe our clients are our partners, and we earn their trust every day. We believe in empowering our team and holding ourselves accountable to deliver the best solutions. We value agility, versatility, innovation and creative problem solving and put our people at the core of everything we do.
  
  We offer competitive compensation and a comprehensive benefits package:
  
  
  • 401k + employee match
  • Medical, Dental, Vision, Life, and Disability Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Parental leave
  • Paid Sick leave
  • Professional development programs
  • Work-life quality and flexibility
  
  
  Visit us at https://www.venbrook.com/contact-us/careers
  
  JOB SUMMARY:
  
  DMA Claims, part of the Venbrook Claims family, is seeking a skilled and motivated Auto Liability Adjuster to join our team. In this role, you will be responsible for investigating, evaluating, and resolving auto liability claims in a fair, timely, and efficient manner. You will interact directly with claimants, insureds, attorneys, and internal stakeholders to ensure claims are handled with accuracy, empathy, and professionalism. This position requires strong analytical ability, sound judgment, attention to detail, and excellent communication skills. You will play a critical role in maintaining DMA's reputation for delivering best-in-class claims handling services.
  
  KEY RESPONSIBILITIES:
  
  • Claims Investigation & Evaluation
  • Claim Resolution
  • Compliance & Documentation
  • Customer Experience & Collaboration
  
  
  DUTIES/RESPONSIBILITIES:
  
  
  • Review new auto liability claims to determine coverage, liability, and potential exposure.
  • Conduct detailed investigations, including recorded statements, scene analysis, and review of police reports, medical records, and other supporting documentation.
  • Evaluate damages, injury severity, and comparative fault to determine appropriate claim resolution strategies.
  • Negotiate settlements directly with claimants, insureds, attorneys, and other involved parties while staying within authority limits.
  • Identify subrogation and recovery opportunities and coordinate with the appropriate teams to pursue reimbursement.
  • Maintain accurate and timely reserving practices based on investigation findings.
  • Ensure all claims are handled in compliance with state regulations, industry standards, and company policies.
  • Maintain thorough and concise claim file documentation to reflect claim activity, decision rationale, and settlement outcomes.
  • Prepare written correspondence, coverage letters, and reports as needed.
  • Communicate clearly, professionally, and proactively with all parties involved in the claim.
  
  
  QUALIFICATIONS:
  
  
  • 2+ years of experience adjusting auto liability claims.
  • Strong knowledge of auto liability principles, comparative negligence, and state-specific regulations.
  • Excellent verbal and written communication skills.
  • Strong analytical, organizational, and negotiation skills.
  • Ability to manage a high-volume caseload while meeting deadlines and quality expectations.
  • Proficiency in claims management systems and Microsoft Office applications.
  • Applicable home state adjuster's license(s).
  • Multi-state claims handling experience.
  • Bilingual skills (English/Spanish) a plus.
  
  
  WHY JOIN DMA CLAIMS (VENBROOK CLAIMS)?
  
  
  • Opportunity to work within a collaborative, growth-oriented claims organization.
  • Competitive compensation and comprehensive benefits package.
  • Access to ongoing training, development, and advancement opportunities across the Venbrook family of companies.
  • A mission-driven culture focused on service excellence, integrity, and innovation.
  
  
  PREFERRED QUALIFICATIONS:
  
  Multi-state claims handling experience. Background in a TPA or independent adjusting environment. Bilingual skills (English/Spanish) a plus.
  
  Salary: $65k - $68K
  
  Home state adjuster license. Prefer AZ, NV, TX

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