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Bilingual English and Dine' Customer Service Advocate - Remote in NM
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Job Description
- Req#: 1043714
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $31.63 per hour
- Comprehensive benefits package including equity stock purchase and 401k contributions
- Opportunity for career advancement and growth within the organization
- Work remotely from New Mexico with flexible scheduling options
- Supportive and collaborative work environment focused on community health
- In-depth training program provided to ensure success in the role
What to Expect (Job Responsibilities):
- Respond to and resolve customer service inquiries and issues on the first call, identifying the type of assistance needed
- Educate customers about consumer-driven health care topics and assist them in selecting the best benefit plan options
- Contact care providers on behalf of customers to assist with appointment scheduling
- Support customers in navigating online resources and encourage self-sufficiency in using digital tools
- Serve as a key support resource across multiple Medicaid markets
What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 2+ years of customer service or relevant experience analyzing and solving issues
- Bilingual fluency in English and Dine'
- Experience with Windows PC applications and ability to navigate complex computer systems
How to Stand Out (Preferred Qualifications):
- Familiarity with medical terminology, health plan documents, or benefit plan design
- Experience in social work or health promotion, especially with vulnerable populations
- Sales or account management experience
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs
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