Remote Jobs
Bilingual (Italian/English) Service Desk Analyst
This job is now closed
Job Description
- Req#: R6634
Employer Industry: Technology Services
Why consider this job opportunity:
- Salary up to $18 per hour plus language bonus
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible part-time hours
- Access to 401k retirement account and potential paid sick leave
- Supportive and collaborative work environment focused on customer satisfaction
- Chance to work with a company committed to neurodiversity and innovative solutions
What to Expect (Job Responsibilities):
- Provide general IT end-user support to both English and Italian speaking users
- Interact with customers via phone, email, and chat to diagnose and resolve technical issues
- Offer first-level support, including password resets and hardware/software troubleshooting
- Properly escalate unresolved issues with strong documentation for further assistance
- Maintain accurate recording, categorization, and closure of all support tickets
What is Required (Qualifications):
- 6-12 months of experience in a Service Desk or technical support role
- 6-12 months of customer service experience in a professional environment
- High School Diploma or GED
- Bilingual in English and Italian (both written and oral)
- Strong troubleshooting, documentation, and communication skills
How to Stand Out (Preferred Qualifications):
- Associate degree in a related field
#TechnologyServices #CustomerSupport #RemoteWork #CareerGrowth #BilingualOpportunityAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.