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Call Center Customer Service - FNOL Customer Service Rep - Work from home!
This job is now closed
Job Description
- Req#: J0D76676869
Employer Industry: Subrogation Services
Why consider this job opportunity:
- Salary up to $14.00 per hour
- Additional bonuses through a tiered support bonus system and FNOL incentive program for high performers
- Fully remote position with flexible scheduling options
- Paid time off accrued at a rate of 5 hours per pay period, totaling 3 weeks in the first year
- Opportunity to work in a supportive and community-focused environment
- Comprehensive benefits package, including a matched 401k and monthly internet service reimbursement
What to Expect (Job Responsibilities):
- Accept inbound calls from engineers, technicians, and other field operators reporting First Notice of Loss (FNOL)
- Accurately enter data into a customized database while communicating effectively
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location of reported damage
What is Required (Qualifications):
- 6 months to 1 year of previous customer service call center experience
- High School Diploma or equivalent
- Ability to type a minimum of 55 words per minute, error-free (typing test required)
- Fully competent with Microsoft Excel, Word, Outlook, and internet searches
- Advanced phone and verbal communication skills, along with active listening and excellent written communication skills
How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Teams is a plus
#SubrogationServices #CustomerService #RemoteWork #CareerOpportunity #TopWorkplaces
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