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Call Center Representative / Pharmacy Tech Support (Remote)
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Job Description
- Req#: R1487535
Employer Industry: Healthcare and Life Sciences
Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for contract conversion to a full-time employee with the employer
- Fully remote work-from-home position
- Supportive and inclusive corporate culture with a focus on teamwork
- Chance to make a positive impact by providing support to patients in need of therapies
What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals using the Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means
- Assess user issues and deliver first-level support for problem resolution
- Document details related to resolutions and escalate unresolved issues as necessary
- Recognize operational challenges and suggest recommendations to management
What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus
How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
#Healthcare #CallCenter #RemoteWork #PharmacySupport #CareerOpportunityAbout the company
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