Maven Clinic
Client Success Director - SMB
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Job Description
- Req#: 8442881002
Employer Industry: Digital Health and Family Services
Why consider this job opportunity:
- Salary up to $180,000 per year
- Competitive equity and benefits package
- Opportunity for career advancement and professional development
- Flexible hybrid work model with in-office collaboration
- 16 weeks of 100% paid parental leave and new parent stipend
- Access to comprehensive health and wellness resources for employees
What to Expect (Job Responsibilities):
- Lead and develop a high-performing Client Success team focused on small and medium-sized businesses (SMBs)
- Own the SMB Client Success operating model, ensuring scalable and cost-effective growth
- Represent Maven in client escalations and partner conversations, maintaining long-term relationships
- Design and implement digital-first support models to enhance client engagement
- Utilize data and insights to drive revenue retention and client satisfaction within the SMB segment
What is Required (Qualifications):
- 8-10 years of experience in account management or client services within digital health, healthcare, benefits, or SaaS companies
- Proven experience managing a team, including mentoring and developing direct reports
- Track record in designing scalable client success or support models in a high-growth environment
- Strong analytical skills with the ability to present insights clearly and influence stakeholders
- Experience managing the full lifecycle of customer success post-sales
How to Stand Out (Preferred Qualifications):
- Experience in a digital health company focused on health, wellness, or family health
- Familiarity with health benefit programs for employer or payer clients
- Proficiency in Salesforce, Gainsight, Matik, Looker, Jira, and/or Microsoft suite
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Maven Clinic is a privately held New York, NY company that offers a telemedicine-based virtual clinic for women's and family health.
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