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Client Success Manager (Remote)
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Job Description
- Req#: 2228
Employer Industry: Digital Health
Why consider this job opportunity:
- Salary range up to $119,300, based on location and qualifications
- Opportunity for career advancement and growth within a high-growth company
- Comprehensive medical, dental, and vision coverage, including gender-affirming care support
- Flexible 401k retirement plan options with a 2% company match
- Inclusive workplace culture emphasizing diversity and employee well-being
- Chance to make a significant impact on client satisfaction and health outcomes
What to Expect (Job Responsibilities):
- Manage day-to-day relationships with employer clients to maximize the benefits of Hinge Health programs
- Drive client retention and achieve high client satisfaction scores (9/10+ NPS)
- Develop and implement best-practice enrollment communications campaigns to meet client goals
- Advocate for clients to ensure they are utilizing the full suite of Hinge Health products
- Collaborate cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams
What is Required (Qualifications):
- Minimum of 2 years of experience as a Client Success Manager within the digital health industry
- Proven ability to build trusted relationships with clients and internal stakeholders
- Strong data storytelling skills to influence customer decisions through data-driven insights
- Subject matter expertise in the employer's product offerings, including functionalities and best practices
- Ability to navigate complex client environments and manage multiple priorities effectively
How to Stand Out (Preferred Qualifications):
- Bachelor's Degree strongly preferred
- Experience in a high-growth company and understanding of associated challenges
- Familiarity with employee benefits and the digital health landscape
- Proficiency in data integration and advanced Excel skills
#DigitalHealth #ClientSuccess #CareerGrowth #InclusiveWorkplace #HealthTech #EmployeeBenefits
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